Senior Process Expert

Maersk Global Service Centres Philippines Limited; Pasig; On-site; PHP 391,000 - 781,000; Full time

Job summary

Maersk Global Service Centres Philippines Limited in Pasig is seeking a logistics operations professional to ensure smooth, reliable shipment execution. You will act as a key point of contact, develop a deep understanding of customer needs, and uphold standard processes while meeting service levels.

The role emphasizes collaboration with internal and external stakeholders, driving continuous improvement and digital transformation initiatives, and delivering high quality service in a fast-paced,

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business or related field.
• 3–5 years in logistics operations, customer service or shipment execution.
• Strong understanding of end-to-end shipment processes and SLA management.
• Proven experience managing customer interactions and stakeholder relationships.
• Ability to translate customer requirements into operational actions.
• Experience driving continuous improvement and transformation initiatives.
• English communication skills; able to engage internal and external stakeholders.
• Ability to work in fast-paced environment; schedule includes RTO day shift.

Responsibilities

• Ensure consistent service delivery aligned with customer expectations and internal standards
• Develop a deep understanding of customers to enable tailored service delivery
• Ensure timely and accurate delivery of cargo
• Address ad hoc customer requirements and exceptions with urgency
• Consistently meet relevant service level agreements and targets
• Adhere to standard processes and operating procedures to ensure compliance
• Ensure smooth end-to-end shipment execution through coordination with stakeholders
• Act as a customer advocate and key point of contact
• Build understanding of customers’ businesses, priorities, pain points
• Use customer insights to inform SMEs and identify improvements
• Share customer knowledge with internal teams for collaboration

Skills

Logistics operations

Customer service

Shipment execution

End-to-end shipment processes

Service level management

Stakeholder management

English communication

Education

Bachelor's degree in Logistics, Supply Chain, Business

Job description

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Job Summary

Ensure a smooth and reliable execution of shipments by adhering to standard processes and customer-specific requirements while consistently meeting service level agreements and performance targets, act as a key point of contact for customers by developing a strong understanding of their needs and contribute to continuous improvement and digital transformation initiatives through proactive collaboration and operational excellence.

Key Responsibilities

• Ensure consistent service delivery aligned with customer expectations and internal standards
• Develop a deep understanding of customers to enable tailored service delivery
• Ensure timely and accurate delivery of cargo
• Address ad hoc customer requirements and exceptions with urgency, ensuring timely resolution
• Consistently meet relevant service level agreements and customer-specific performance targets
• Adhere to standard processes and customer-specific operating procedures to ensure compliance
• Ensure smooth end-to-end shipment execution through effective coordination with internal and external stakeholders
• Act as a customer advocate and key point of contact
• Build a strong understanding of customers’ businesses, priorities, and pain points
• Use customer insights to inform subject matter experts and identify improvement opportunities
• Share relevant customer knowledge with internal teams to enhance collaboration and alignment

Who we are looking for

• Bachelor’s degree in Logistics, Supply Chain, Business or a related field.
• Minimum of 3 to 5 years of experience in logistics operations, customer service or shipment execution roles.
• Strong understanding of end-to-end shipment processes and service level management.
• Proven experience in managing customer interactions and building strong stakeholder relationships.
• Ability to understand customer requirements and translate them into operational actions.
• Experience in driving continuous improvement and supporting transformation initiatives.
• Good business and operational acumen with a focus on performance targets and service delivery.
• Strong problem-solving and collaboration skills.
• Effective English communication skills with the ability to engage internal and external stakeholders.
• Ability to work in a fast-paced environment while ensuring service reliability and quality.
• Willing to work on an RTO setup and day shift schedule.