Senior Platform Engineer — Cloud CCaaS & Integrations Expert

Devopsroles

Manila

On-site

PHP 1,800,000 - 2,400,000

Full time

14 days+

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Benefits offered by this job

Company stocks

Annual merit increase based on perform

15% night shift differential pay

Paid Leave with Cash Conversion

HMO with free dependents

Retirement Plan

Life Insurance

WFH internet and meal allowance

Job summary

Five9, a cloud contact center software leader, seeks a Senior Platform Engineer in Manila to lead deployment, configuration, and optimization of Five9 products for enterprise customers. You will work closely with PS teams to ensure successful go-live and high customer satisfaction.

You will mentor junior engineers, tackle complex integrations with Salesforce, NetSuite and other systems, and help design scalable solutions that meet clients' business needs while thriving in a fast-paced,

Qualifications

12+ years of professional experience in a contact center as a service or SaaS industry.
7+ years as a Contact Center Software Professional Services Consultant.
Experience implementing Genesys, InContact/NICE or similar contact center software.
Experience in advanced integrations (Salesforce, Velocify, NetSuite, Zendesk, ServiceNow, Dynamics 365, etc.).
Ability to articulate SSO requirements and APIs integration.

Responsibilities

Lead deployment, configuration, and optimization of Five9 products from inception to go-live.
Mentor team members and PS engineers.
Coordinate integrations with partner systems and CRM platforms.
Provide technical guidance and ensure alignment with client business needs.