Senior Payment Services Production Support Engineer

Thakral One; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Thakral One is looking for a Senior App Support - Payment Services in Metro Manila, Philippines. You will provide Level 3 support for the Pay2Bill application, resolving complex production issues and ensuring stable operations.

The ideal candidate will have experience with critical incident resolution, deployment planning, and strong analytical skills. Join us for a collaborative work environment where you will enhance operational continuity through effective issue resolution and support.

Qualifications

• Strong experience in Level 3 application support for payment services.
• Experience with production support and critical incident resolution.
• Comfortable in a structured support engagement environment.

Responsibilities

• Provide Level 3 break-fix support for payment services.
• Investigate and resolve complex production issues.
• Perform root cause analysis for incidents.
• Support deployment planning and execution.
• Document support activities and findings.

Skills

Level 3 application support

Incident troubleshooting

Root cause analysis

Deployment support

Job description

Thakral One is looking for a Senior App Support - Payment Services in Metro Manila, Philippines. You will provide Level 3 support for the Pay2Bill application, resolving complex production issues and ensuring stable operations.

The ideal candidate will have experience with critical incident resolution, deployment planning, and strong analytical skills. Join us for a collaborative work environment where you will enhance operational continuity through effective issue resolution and support.