Senior Operations Officer

WeSupport Incorporated; Makati; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

WeSupport Incorporated is seeking an experienced SME for Credit Card migration and testing to our new switch platform, including VISA scheme compliance. The role requires coordinating with IT, vendors, and cross-functional teams to ensure a smooth transition.

You will develop test plans (UAT, SIT, regression), manage issues, and validate post-migration reporting while maintaining data accuracy under tight deadlines.

Qualifications

• Strong analytical and problem-solving skills in reconciling financial/system data.
• Experience with credit card switch systems and related processes.
• Familiarity with core banking systems and card switch interfaces.
• Proven project coordination skills managing multiple stakeholders and deadlines.
• Detail-oriented with emphasis on data accuracy and quality control.
• Effective communication with both technical and non-technical teams.
• Ability to work under pressure during migration and testing phases.
• Knowledge of other card schemes (Mastercard, JCB, UnionPay) is advantageous.
• SQL or database query skills are a plus for data validation and reporting.

Responsibilities

• Coordinate with IT, vendors, and VISA on migration timelines.
• Develop and execute test plans (UAT, SIT, regression) for the new switch.
• Log and track resolution of migration-related issues and discrepancies.
• Ensure compliance with VISA scheme rules and reporting requirements.
• Prepare and validate credit card financial reports pre- and post-migration.
• Liaise with cross-functional teams to ensure a smooth transition.
• Document migration processes, test results, and system changes for audit.
• Provide post-migration support and monitor system performance.
• Recommend process improvements to enhance efficiency in credit card ops and reporting.
• Conduct training or knowledge transfer sessions on the new switch/system.

Skills

Analytical skills

Problem-solving

Data reconciliation

Card switch systems

Core banking familiarity

Project coordination

Data quality control

Communication skills

Stakeholder management

SQL queries

Regulatory compliance

Job description

About the role

SME for Credit Card migration and testing to new switch. SME for the new scheme of the bank: VISA.

Qualifications

• Strong analytical and problem-solving skills, particularly in reconciling financial/system data
• Experience with credit card switch systems (e.g., authorization, settlement, clearing processes)
• Familiarity with core banking systems and their interface with card switch platforms
• Strong project coordination skills, able to manage multiple stakeholders and deadlines
• Detail-oriented with a strong focus on data accuracy and quality control
• Effective communication skills, able to liaise with both technical and non-technical teams
• Ability to work under pressure during migration/testing phases, including tight deadlines
• Knowledge of other card schemes (Mastercard, JCB, UnionPay) is an advantage
• SQL or database query skills is a plus for data validation and reporting

Key responsibilities

• Coordinate with IT, vendors, and scheme partners (VISA) on system integration and migration timelines
• Develop and execute test plans (UAT, SIT, regression testing) for the new switch platform
• Identify, log, and track resolution of migration-related issues and discrepancies
• Ensure compliance with VISA scheme rules, regulations, and reporting requirements
• Prepare and validate credit card financial reports pre- and post-migration for accuracy
• Liaise with cross-functional teams (Finance, Risk, Compliance, Operations) to ensure smooth transition
• Document migration processes, test results, and system changes for audit and reference purposes
• Provide post-migration support, monitoring system performance and resolving operational issues
• Recommend process improvements to enhance efficiency of credit card operations and reporting
• Conduct training or knowledge transfer sessions for team members on the new switch/system