Senior Operations Manager (RCM)

AE - BUSINESS PROCESS OUTSOURCING INC; Quezon City; On-site; PHP 2,000,000 - 3,200,000; Full time

Job summary

AE - BUSINESS PROCESS OUTSOURCING INC seeks a Senior RCM Manager to provide strategic direction and enterprise-wide leadership for Revenue Cycle Management across all entities (DME, sleep lab, physician practices).

You will set long-term goals, standardize policies, build data-driven dashboards, and mentor leaders, partnering with client leadership on payer strategy and performance improvement.

Qualifications

• 7+ years of experience in Revenue Cycle Management, including multi-entity or multi-site environments
• 4+ years of experience managing managers or leading multiple teams/departments, with demonstrated success developing other leaders
• Demonstrated experience setting RCM strategy and standardizing processes across multiple business entities or locations
• Strong knowledge of end-to-end RCM processes, payer guidelines, and regulatory requirements
• Experience supporting U.S.-based healthcare revenue cycles
• Advanced analytical and reporting skills, with the ability to build and interpret enterprise-level performance dashboards (advanced Excel proficiency required)
• Proven experience presenting strategic and operational insights to executive leadership (C-suite, COO, or equivalent)
• Strong strategic thinking, executive presence, and decision-making skills
• Preferred: Experience in the sleep medicine, DME, or multi-entity healthcare industry
• Preferred: Experience working in outsourced or shared services (BPO) environments, including managing offshore teams

Responsibilities

• Own the overall strategic direction of the RCM department across all business entities, aligning departmental priorities with organizational and client goals
• Set the long-term vision for revenue cycle performance, including clean claim rate, denial rate, AR aging, days in AR, and net collection rate targets
• Translate client and executive priorities into department-wide strategy, structure, and resourcing decisions
• Standardize RCM policies, workflows, and SOPs across all business entities to ensure consistency and scalability
• Establish and govern enterprise-wide operational controls, quality standards, and compliance frameworks across the full claim lifecycle
• Serve as the department's primary authority on RCM analytics, building the infrastructure for data-driven decision-making across all entities
• Design and maintain enterprise-level dashboards and reporting frameworks that consolidate performance across business entities
• Prepare and present strategic performance reviews to the RCM Director, COO, and other executive stakeholders
• Partner with client leadership on payer strategy, contract performance, and reimbursement optimization across all entities
• Provide leadership, coaching, and performance direction to the RCM Supervisor and Assistant Supervisor, enabling their growth into stronger operational leaders

Job description

About the role

The Senior RCM Manager provides strategic direction and enterprise-wide leadership for the Revenue Cycle Management department, overseeing performance across all business entities (DME company, sleep lab, and physician practices). This role goes beyond day-to-day operational execution to own the overall RCM strategy, standardization, and performance framework, ensuring consistency, compliance, and financial performance across every entity and workflow within the revenue cycle.

The Senior RCM Manager works in close partnership with the onshore RCM Assistant Manager, who leads day-to-day operational execution, to translate strategic priorities into action and to build a scalable, high-performing RCM organization. This role reports to the RCM Director, with a dotted-line relationship to the Chief Operating Officer, and serves as the department's primary voice in executive-level discussions on revenue cycle performance, risk, and strategy.

Key responsibilities

• Own the overall strategic direction of the RCM department across all business entities, aligning departmental priorities with organizational and client goals

• Set the long-term vision for revenue cycle performance, including clean claim rate, denial rate, AR aging, days in AR, and net collection rate targets

• Translate client and executive priorities into department-wide strategy, structure, and resourcing decisions

• Standardize RCM policies, workflows, and SOPs across all business entities to ensure consistency and scalability

• Establish and govern enterprise-wide operational controls, quality standards, and compliance frameworks across the full claim lifecycle

• Serve as the department's primary authority on RCM analytics, building the infrastructure for data-driven decision-making across all entities

• Design and maintain enterprise-level dashboards and reporting frameworks that consolidate performance across business entities

• Prepare and present strategic performance reviews to the RCM Director, COO, and other executive stakeholders

• Partner with client leadership on payer strategy, contract performance, and reimbursement optimization across all entities

• Provide leadership, coaching, and performance direction to the RCM Supervisor and Assistant Supervisor, enabling their growth into stronger operational leaders

About you

• 7+ years of experience in Revenue Cycle Management, including multi-entity or multi-site environments

• 4+ years of experience managing managers or leading multiple teams/departments, with demonstrated success developing other leaders

• Demonstrated experience setting RCM strategy and standardizing processes across multiple business entities or locations

• Strong knowledge of end-to-end RCM processes, payer guidelines, and regulatory requirements

• Experience supporting U.S.-based healthcare revenue cycles

• Advanced analytical and reporting skills, with the ability to build and interpret enterprise-level performance dashboards (advanced Excel proficiency required)

• Proven experience presenting strategic and operational insights to executive leadership (C-suite, COO, or equivalent)

• Strong strategic thinking, executive presence, and decision-making skills

• Preferred: Experience in the sleep medicine, DME, or multi-entity healthcare industry

• Preferred: Experience working in outsourced or shared services (BPO) environments, including managing offshore teams