Operations Leader: Team Performance & Service Excellence

Ibex Limited; Manila, Hinoba-an; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Ibex Limited in Manila is seeking an Operations Manager to oversee day-to-day non-exempt teams, assign work, monitor attendance, and participate in performance appraisals in line with company policies. You will supervise team leaders, drive service levels, and maintain strong client relationships while aligning with corporate strategies and process standards.

The role requires a bachelor’s degree and at least two years of relevant experience; strong leadership, communication, and problem-solving

Qualifications

• Bachelor’s degree (any field) is preferred.
• At least 2 years of experience as an Operations/Program Manager.
• Understanding of key performance indicators (KPIs) and motivation of employees.
• Strong leadership and customer service skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Oversee day-to-day supervision of non-exempt teams.
• Assign work and monitor attendance to meet service goals.
• Develop and assess team leaders to ensure top performance.
• Manage staffing and hiring where needed.
• Monitor, analyze, and report data to improve call centre performance.
• Address performance and behavior issues using standard PM techniques.
• Communicate process and client changes to the team.

Skills

Excellent communication skills

Strong Customer Service skills

Excellent Leadership and Interpersonal

Effective organizational skills

Education

Bachelor’s degree (any field)

2 years experience as Operations/Program Manager

Job description

Ibex Limited in Manila is seeking an Operations Manager to oversee day-to-day non-exempt teams, assign work, monitor attendance, and participate in performance appraisals in line with company policies. You will supervise team leaders, drive service levels, and maintain strong client relationships while aligning with corporate strategies and process standards.

The role requires a bachelor’s degree and at least two years of relevant experience; strong leadership, communication, and problem-solving