Senior Operations Manager

Virtual Staffing Solutions; Cebu City; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

Virtual Staffing Solutions in Cebu City is seeking a Senior Operations Manager to lead and optimize our BPO operations. You will drive performance, manage high-performing teams, strengthen client relationships, and ensure operational excellence and revenue growth.

The ideal candidate will bring strong leadership, KPI management, and a data-driven approach to decision making, with the ability to align operations with strategic goals in a fast-paced sales environment.

Qualifications

• Senior operations management experience in a BPO or similar industry.
• Strong leadership and people management skills.
• Analytical mindset with data-driven decision-making.
• Excellent communication and client relationship abilities.

Responsibilities

• Provide strong leadership to the operations team and foster a positive work environment.
• Develop and implement operational strategies aligned with company goals.
• Monitor KPIs, analyze data, and identify areas for improvement.
• Build and maintain client relationships and ensure satisfaction.
• Manage resource planning, staffing, and technology needs.
• Identify operational risks and ensure regulatory compliance.
• Collaborate with cross-functional teams for seamless operations.
• Communicate effectively with senior management with regular updates.

Skills

Leadership

People management

KPI management

Data analysis

BPO operations

Client relationship

Strategic planning

Risk & compliance

Communication

Cross-functional collaboration

Job description

3 - 5 Years

REGULAR

Job Description

Senior Operations Manager

We are looking for a strategic and results-driven Senior Operations Manager to lead and optimize operations in a dynamic sales environment. This role is responsible for driving performance, managing high-performing teams, strengthening client relationships, and ensuring operational excellence and revenue growth. The ideal candidate brings strong leadership, KPI management, and the ability to align operations with overall business objectives.

Key Responsibilities

• Provide strong leadership and guidance to the operations team, fostering a positive work environment.
• Develop and implement operational strategies aligned with company goals.
• Monitor performance against KPIs, analyze data, and identify areas for improvement.
• Build and maintain strong client relationships, addressing concerns and ensuring satisfaction.
• Manage resource planning and allocation, including staffing and technology needs.
• Identify and mitigate operational risks, ensuring compliance with regulations and company policies.
• Collaborate with cross-functional teams to ensure seamless operations.
• Communicate effectively with senior management, providing regular updates and insights.

Skills, Knowledge & Expertise

• Proven experience in a senior operations management role within a BPO or similar industry .
• Strong leadership and people management skills, with the ability to inspire and motivate teams .
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Sound knowledge of BPO operations, processes, and industry best practices .
• Demonstrated ability to develop and implement operational strategies and drive continuous improvement initiatives.
• Exceptional communication and interpersonal skills, with the ability to build strong client relationships.
• Proficiency in using technology and software applications relevant to BPO operations.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong organizational skills, with the ability to manage multiple projects and deadlines simultaneously .

Job Snapshot

Updated Date

May 21 2026

Department

Tac-Hq Operations

Location