Senior Operations Leader: Performance & Continuous Improvement

R1 RCM PHILIPPINES, INC.; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

R1 RCM Philippines, Inc. seeks a leadership professional to direct 3-4 Operations Managers and 12-20 Supervisors in a high-volume healthcare/call center operation. You will drive metrics, quality, compliance, and retention initiatives while coaching teams to exceed targets.

The role requires 5-7 years of managerial experience, strong analytical and cross-department coordination, and the ability to implement continuous improvements across campaigns.

Qualifications

• 5-7 years of managerial experience, preferably in healthcare or call center.
• Experience leading 3-4 Operations Managers and 12-20 Team Leaders/Supervisors.
• Ability to supervise multiple departments and drive process improvements.

Responsibilities

• Sets team direction and provides leadership to 3-4 Operation Managers and 12-20 Team Leaders/Supervisors.
• Provides management and expertise on operational metrics, goals, quality, and compliance.
• Monitors performance and productivity, coaching and training to improve performance.
• Accountable for account performance against contract metrics and client expectations; initiates recovery actions.
• Manages attrition and retention strategies; implements continuous improvement processes.

Skills

Team Management

Process Improvement

Cross-Department Collaboration

Analytical Skills

Coaching and Training

Education

Two years of college

Job description

R1 RCM Philippines, Inc. seeks a leadership professional to direct 3-4 Operations Managers and 12-20 Supervisors in a high-volume healthcare/call center operation. You will drive metrics, quality, compliance, and retention initiatives while coaching teams to exceed targets.

The role requires 5-7 years of managerial experience, strong analytical and cross-department coordination, and the ability to implement continuous improvements across campaigns.