Senior Operations Leader – Global Accounts & Growth

Wipro Ltd.; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Wipro Limited is seeking a seasoned leader to drive revenue growth, enforce contract compliance, and optimize delivery for an account. This role focuses on strategic planning, governance, and resource optimization to ensure sustainable, high-quality client outcomes across global delivery.

You will engage with senior stakeholders to align strategies and ensure timely, budget-aligned delivery. The role emphasizes strong customer service capabilities, process improvement and cross-functional

Qualifications

• Mandatory Skills: Customer Service(Product&Service).Experience: >10 YEARS.

Responsibilities

• Maximize process efficiency and cost effectiveness through strategic planning and governance.
• Contract compliance and adherence: ensure SLA targets and green card status.
• Invoicing: timely submission of invoices per SOW and resolve invoicing issues.
• Resource planning and retention: optimize manpower and training to ensure fulfillment.

Skills

Customer Service

Job description

Wipro Limited is seeking a seasoned leader to drive revenue growth, enforce contract compliance, and optimize delivery for an account. This role focuses on strategic planning, governance, and resource optimization to ensure sustainable, high-quality client outcomes across global delivery.

You will engage with senior stakeholders to align strategies and ensure timely, budget-aligned delivery. The role emphasizes strong customer service capabilities, process improvement and cross-functional