Senior Operations Analyst — Lead Performance Insights

TTEC; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

Bonus opportunities

PTO & healthcare benefits

Job summary

TTEC is seeking a Senior Operations Analyst to join onsite in Cebu City, Philippines. You will lead the team responsible for monitoring performance and delivering insights to improve program metrics, while ensuring accurate reporting and process excellence.

You will develop relationships across departments, manage daily operations, and support data-driven decisions with strong Excel and Office tools, contributing to our commitment to diverse, inclusive teamwork and rewarding career growth.

Qualifications

• 2–3 years in a leadership role or equivalent
• Experience with team management and client relations
• Ability to work independently and document processes
• Strong analytical skills to identify program trends
• Proficiency in Excel and Microsoft Office applications

Responsibilities

• Monitor performance and provide insights and recommendations for program metrics
• Manage day-to-day operations and reporting
• Develop positive relationships across teams and departments
• Prepare daily coaching reports including sales data and quality evaluations
• Audit and validate performance results

Skills

Team leadership

Team management

Data analysis

Documentation

Advanced Excel

Office suite

Reporting

Stakeholder communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

Outlook

Zoom

Job description

TTEC is seeking a Senior Operations Analyst to join onsite in Cebu City, Philippines. You will lead the team responsible for monitoring performance and delivering insights to improve program metrics, while ensuring accurate reporting and process excellence.

You will develop relationships across departments, manage daily operations, and support data-driven decisions with strong Excel and Office tools, contributing to our commitment to diverse, inclusive teamwork and rewarding career growth.