Senior Operation Specialist

MicroSourcing International; Philippines; On-site; PHP 391,000 - 670,000; Full time

Job summary

MicroSourcing invites applications for a People and Partnerships Senior Specialist. This onsite role in Eastwood Libis, Quezon City, supports the P&P Account Manager and P&P Manager with clerical tasks such as reporting, meeting minutes, costsheet updates, and onboarding logistics.

The ideal candidate holds a Bachelor's degree in Business Administration, Communications, or Management, with 2–3 years CSR or admin experience and strong MS Office skills.

Qualifications

• Bachelor's degree in Business Administration, Communications, Management, or related field.
• 2–3 years CSR or entry-level administrative experience in operations or support.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Handle all administrative tasks related to accounts on shift.
• Track deliverables and report attendance for clients.
• Prepare payroll and other operations-related reports and forms.
• Assist in onboarding requirements and client-related requests.

Skills

Microsoft Office

Education

Bachelor's degree in Business Administration, Communications, Management, or related field

Job description

Discover your 100% YOU with MicroSourcing!

Position: People and Partnerships Sr. Specialist

Location: Eastwood Libis, Quezon City

Work setup & shift: Onsite | Shifting schedule

The People & Partnerships Sr Specialist will be responsible for mostly clerical and administrative duties. The P&P Sr Specialist will assist the P&P Account Manager and P&P Manager in completing tasks such as filing of reports, taking down minutes of the meetings, costsheet updates, filing of financial reports & forms, assist in seat arrangements for client expansions, create tickets for New Hire requirements such as computer, email, and logins, Microstatus schedule plotting, Microstatus logins, NHO scheduling, ticketing for BOM, and ticketing for setup of equipment. The P&P Sr Specialist can be considered as someone being developed for the Account Manager post.

• Handle all administrative tasks related to all accounts on shift.
• Responsible in tracking all deliverable of Operations for each clients handled.
• Responsible in reporting attendance of all clients handled.
• Attendance processing
• Preparation of different payroll reports per cutoff (BIC, Active List, RPA, Disputes, etc), bonus report and other operations related reports that will be assigned.
• Responsible in documentation of HR Related Corrective Actions and making sure it kept in file 202 - for all clients handled.
• Responsible in filing tickets to Shared Services (HR, Facilities, Finance, Recruitment, IT and Ops) - and monitor the progress for all clients handled.
• Ready to step in as the POC whenever the Account Manager is out.
• Willing to handle other administrative tasks that may be requested by the client, other departments or the Operations
• Assist P&P Managers and Account Managers from time to time.
• Responsible for providing feedback to the Account Manager on the completion of each task of the team.
• Documents Minutes of the Meeting with the Shared Services Department, Clients or Client leads.
• Handles Cash Advance and Liquidation for Ops and Clients handled.
• Monitoring/requisitions of office supplies
• All other duties as assigned

What You Need:

Education: Bachelor's Degree in Business Administration, Communications, Management, or a related field.

Experience: 2-3 years CSR or entry-level experience in administrative support or operations.

Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Communication: Strong verbal and written communication skills with high attention to detail.

Soft Skills: Excellent organizational abilities, time-management skills, and a proactive problem-solving mindset.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply