People And Partnership Manager
MicroSourcing International
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Benefits offered by this job
Job summary
MicroSourcing, Eastwood Quezon City, seeks a People & Partnerships Manager (BPO Operations Manager) to oversee client operations and ensure high-quality service delivery across the Philippines.
You will lead the People & Partnerships team, drive growth with clients, and ensure regulatory compliance, safety, and site upkeep while fostering a collaborative, inclusive culture and supporting continuous learning and career development.
Qualifications
- Bachelor's degree required; graduate studies advantageous.
- 1–3 years experience as Operations Manager.
- Excellent verbal and written English communication.
- Excellent MS Office proficiency (Word, Excel, Outlook, PowerPoint).
- Ability to work under pressure and meet deadlines with exemplary customer service.
- Strong written and spoken English.
- Dependable for assigned shifts and to complete work.
- Ability to work well in a fast-paced, changing environment and follow instructions.
Responsibilities
- Oversee a set of clients and deliver EBITDA, client growth, reduced attrition, and NPS scores.
- Assist clients in setting up Philippines operations and implement performance management, rewards, engagement activities, and development plans.
- Oversee the People & Partnerships team and ensure continuous development of staff.
- Provide input to management on policy/process improvements.
Skills
Education
Tools
Job description
Job Description:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
The People & Partnerships Manager is responsible to oversee the operation of the assigned clients and ensure the quality delivery of the Microsourcing services. Assist the clients in the setup of their Philippines operation and drive growth in the client operation. The People & Partnerships Manager is also responsible to oversee the delivery center of Microsourcing and assuring that the site is well-maintained and meets all regulatory requirements.
- Responsible for overseeing a set of specific clients and delivering the following: EBITDA, Client Growth, Reduced Attrition, Client Net Promoter Score and Employee Net Promoter Score.
- Assist the clients in setting up their Philippines operations and implement performance management, rewards and recognition, engagement activities, employee development plans and business continuity.
- Oversee the People & Partnerships Team composed of Account Managers and Specialists and ensure their continuous development to be the best partner of the clients in running their operation.
- Provide input to Mancom in the creation, development and improvement of policies and processes that will help in improving the company.
- Expand the size of operation of the clients by closely working with them and understanding their business needs. Assist in reviewing their operation- structure, processes, policies and introduce necessary improvements.
- Deliver the growth targets for both existing and new clients. Continue to identify opportunities for growth.
- Oversee the operation of the different departments responsible for the delivery of the services in the site.
- Maintain account details, keep track client requests and provide inputs to client billings that are accurate and on time.
- Oversee the upkeep, improvements and ensure compliance of the sites to health, safety and other regulatory requirements.
- Oversee the seat allocation and planning for the client operation in the sites.
- Plan and oversee site renovation based on agreement with the clients.
- Oversee disbursements of petty cash funds of the site.
- Mentor and develop the assigned P&P team to effectively manage workload, client and employee relationships and relationship with the rest of the management team.
- Mentor and develop skills and capabilities of the Management team catering to the clients
- Work with the team in implementing a succession plan for the team.
- Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
- Complete all necessary training and compliance requirements and professional development opportunities.
Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as discussed with the immediate supervisor to meet the ongoing needs of the organization.
- Graduate of any Bachelor's degree, graduate studies will be an advantage
- At least 1-3 years experience as Operations Manager
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Excellent computer proficiency (MS Office – Word, Excel, Outlook and PowerPoint)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Excellent written and verbal communication skills in the English language
- Dependable to be at work during assigned shifts and to complete work as expected
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues
- Ability to work independently
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply
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