Senior Network Operations Analyst — Global Connectivity

Sun Life Assurance Company of Canada; Taguig; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Sun Life Assurance Company of Canada is seeking an experienced Enterprise Network Specialist to maintain and improve network services across global environments. You will work with engineering teams, vendors, and business stakeholders to ensure reliable operations and service delivery.

The role requires 5–8 years of enterprise networking experience, including firewall and load balancer technologies, with cloud networking experience and ITIL-aligned practices.

Qualifications

• 5–8 years of experience supporting enterprise network environments, including Firewall and Load Balancer technologies.
• Experience with cloud networking technologies and services.
• Strong operational skills in troubleshooting, fault isolation, remediation, capacity management, and reporting.
• Experience developing and maintaining network documentation.
• Vendor certifications such as CCSA, CCSE, AWS Cloud Practitioner, AWS Solutions Architect, or equivalent experience.
• Excellent understanding of ITIL processes and service management practices.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Provide operational support and technical expertise to ensure network services remain available, secure, and performant.
• Monitor, troubleshoot, and resolve network incidents, service degradations, and infrastructure issues affecting business operations.
• Participate in a 24x5 operational environment, providing support for Incident Management, service restoration, and Major Incident Management (MIM) activities.
• Perform fault isolation, remediation, capacity planning, availability management, and operational reporting.
• Support solution implementation and transition activities, including documentation, knowledge transfer, operational procedures, and service readiness.
• Contribute to network strategy, technology assessments, roadmap planning, and operational process improvements.
• Collaborate with internal customers, engineering teams, and vendors to ensure successful delivery and support of network services.
• Develop and maintain comprehensive operational and technical documentation.

Skills

Enterprise networking

Troubleshooting

Cloud networking

Incident management

Vendor management

Documentation

Analytical thinking

Communication skills

Education

Bachelor’s degree

Tools

AlgoSec

ScienceLogic

LiveNX / LiveAction

APM tools

Check Point

F5 LTM/AFM/GTM

Job description

Sun Life Assurance Company of Canada is seeking an experienced Enterprise Network Specialist to maintain and improve network services across global environments. You will work with engineering teams, vendors, and business stakeholders to ensure reliable operations and service delivery.

The role requires 5–8 years of enterprise networking experience, including firewall and load balancer technologies, with cloud networking experience and ITIL-aligned practices.