Senior MIS Analyst

Ubiquity; Laguna; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ubiquity in Laguna, Philippines seeks a Senior MIS Analyst to translate data into strategic insights and drive automation. You will manage data pipelines, develop dashboards, and partner with leadership to improve processes.

The role requires 3–5 years in data analysis or BI, with strong skills in Excel, SQL, and BI tools. You will automate reporting, perform advanced analytics, and ensure data quality across CMS platforms.

Qualifications

• 3-5 years of experience in data analysis, business intelligence, or process automation.
• Proven experience extracting data from CMS and optimizing manual reporting to reduce cycle time and defects.
• Advanced proficiency in Excel, SQL, Google Sheets, and deep understanding of call center statistics.
• Experience with data discovery and visualization tools such as Power BI, Tableau, Qlik, or Looker.
• Demonstrated capability in process improvement methodologies (e.g., Lean) to eliminate waste and improve efficiency.

Responsibilities

• Identify opportunities to streamline processes, automate reporting, and reduce operational waste.
• Develop standardized templates, centralized data pipelines, and optimized reporting procedures.
• Transform data into predictive and diagnostic analytics to uncover root causes of business trends.
• Support stakeholders with complex analytics and data narratives for leadership.
• Collect data from multiple sources and build dashboards to deliver actionable insights.

Skills

Excel

SQL

Google Sheets

Data literacy

Communication

Education

Bachelor's degree in Business, Information Systems, CS, Data Science, or related field

Tools

Power BI

Tableau

Qlik

Looker

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Senior MIS Analyst, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

The Senior MIS Analyst acts as a Subject Matter Expert (SME) who manages organizational data pipelines while driving advanced analytics and continuous process improvement. Building upon foundational data collection and reporting tasks, this role focuses on identifying operational inefficiencies, eliminating waste, and automating manual reporting to optimize turnaround times. The Senior Analyst translates raw data into strategic models, bridging technical operations and senior leadership by delivering standardized reports, trend analyses, and performance insights.

What You’ll Do:

Process Improvement & Automation (SME Focus)

• Proactively identify opportunities to streamline processes, eliminate manual data entry, and reduce operational waste.
• Automate repetitive reporting processes utilizing scripts (e.g., SQL, VBA) or workflow tools (e.g., Google App Script, Power Automate) to reduce cycle time and defects.
• Develop standardized templates, centralized data pipelines, and highly optimized reporting procedures.

Advanced Analytics & Insights

• Transition basic reporting into predictive and diagnostic analytics to find root causes for business trends.
• Support ad hoc requests from stakeholders by providing complex analytical insights.
• Present data narratives that drive data literacy across operational leadership.

Data Collection & Dashboard Development

• Collect data from diverse departments, CMS platforms, and databases, ensuring completeness and consistency.
• Develop and maintain sophisticated dashboards using Power BI, Tableau, or Qlik to deliver actionable insights.
• Consolidate data from multiple sources into standardized daily, weekly, and monthly reports.

Data Quality & Reconciliation

• Validate complex datasets, investigate discrepancies, and reconcile reports between disparate systems.
• Identify errors systematically and coordinate with relevant departments for upstream corrections.
• Maintain comprehensive documentation to ensure a consistent, efficient reporting process.

What We’re Looking For:

External Qualifications

• Experience: 3-5 years of experience in data analysis, business intelligence, or process automation.
• Proven experience extracting data from CMS and optimizing manual reporting to reduce cycle time and defects.
• Advanced proficiency in Excel, SQL, Google Sheets, and deep understanding of call center statistics.
• Utilization of data discovery and visualization tools like Google Looker (preferred), Microsoft Power BI (preferred), Qlik, or Tableau.
• Demonstrated capability in process improvement methodologies (e.g., Lean principles, workflow mapping) to eliminate waste.
• High-functioning communication skills (verbal and written) with the ability to interface with senior leadership.

Qualifications Education

• Bachelor's degree in Business, Information Systems, Computer Science, Data Science, or a related field.

Other Preferred Requirements

• Self-motivator capable of leading projects and working with minimal supervision .
• Meticulous attention to detail and proactive problem-solving mindset .
• Creative and innovative thinking with a focus on scaling automated business processes

Why Join Us?

Head

Access to career development programs that help you grow professionally and personally.

Heart

Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle

Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.