Senior Management Information System Officer-Client Engagement Solutions

UnionBank of the Philippines; Quezon; On-site; PHP 558,000 - 781,200; Full time

Job summary

Union Bank of the Philippines is looking for a Senior Management Information System Officer in Quezon City. This role involves engaging with clients through inbound and outbound communication to enhance customer relationships. Key responsibilities include data gathering, research, maximizing sales opportunities, and supporting team leaders. Candidates with a Bachelor's degree are preferred. The position offers a chance to work in a dynamic environment and develop customer engagement solutions.

Qualifications

• Bachelor's degree required.

Responsibilities

• Gather data and conduct research for performance improvement.
• Maximize sales opportunities for customer relationships.

Education

Bachelor's degree

Job description

Company: Union Bank of the Philippines

Designation: Senior Management Information System Officer-Client Engagement Solutions

Office Location: UnionBank Square - Eastwood, Libis, Quezon City

Position Description

• Attend to inbound and outbound telephone calls/contacts in accordance with standard operating procedures.
• Provide information on services offered by Citibank to enhance customer relationships.
• Identify and maximize sales opportunities, where applicable, to all customers.
• Assist the team leaders to lead & support a team of Officers to achieve the performance goals of the team and call center.
• Exposure to different key roles within the unit – will serve as bench for Team Leaders and key Support Roles.

Primary Responsibilities

• The Service Analysts are responsible for gathering data and doing research. They use customer service data, observations and market trends and reports to get a clear picture of the department's operations and ways to improve it.

Educational Qualifications Preferred

• Degree: Bachelors degree