Senior IT Systems Administrator: Remote Support Lead

Intelligent Technical Solutions; Pasig; Remote; PHP 1,143,000 - 1,368,000; Full time

Benefits offered by this job

Comprehensive Health Plans / HMO

Life Insurance

Flexible Benefit Reimbursement

Paid Time Off

Maternity/Paternity Leave

Paid US Holiday

Night Shift Bonus

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certif.

Job summary

Intelligent Technical Solutions is seeking a System Administrator to provide remote IT support, handle system updates, and troubleshoot a range of issues to maintain high IT service standards. The role requires collaboration with clients, problem-solving, and a strong customer-service mindset.

The candidate should have extensive experience with Windows and Mac OS troubleshooting, VMware/Hyper-V virtualization, Azure, and M365 administration.

Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMware and Hyper-V Virtualization.
• Experience supporting Azure.
• Proficient in Microsoft Entra Admin Center.
• Minimum of five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with MSPs is highly desirable.
• Active Server Certifications are preferred.

Responsibilities

• Resolve workstation OS issues and printer problems.
• Troubleshoot standard business applications and line-of-business software (e.g., SAGE ERP, Quick Books).
• Handle M365 administration issues and server issues.
• Address basic to intermediate networking issues.
• Serve as escalation point for technicians and participate in after-hours/weekend on-call rotation.
• Provide remote IT support and ensure high service quality.

Skills

Windows/Mac OS troubleshooting

Customer service

On-call support

Collaboration

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

3cx Basic Certified Engineer

Active Server Certifications

Tools

VMware

Hyper-V

Azure

Microsoft Entra Admin Center

Active Directory

MS Office

Backup software

Firewalls / Switches / Network troubleshooting

Job description

Intelligent Technical Solutions is seeking a System Administrator to provide remote IT support, handle system updates, and troubleshoot a range of issues to maintain high IT service standards. The role requires collaboration with clients, problem-solving, and a strong customer-service mindset.

The candidate should have extensive experience with Windows and Mac OS troubleshooting, VMware/Hyper-V virtualization, Azure, and M365 administration.