Senior IT Support Analyst, Information Technology

CLSA; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

CLSA in the Philippines is seeking a Senior IT Support Analyst to provide hands-on assistance to the internal user environment for daily operations.

You will support desktop and mobile devices, Zoom, onboarding/offboarding, and IP phones, while collaborating with IT on daily tasks and security compliance.

The role requires a bachelor's in IT, 4+ years in financial services, familiarity with Bloomberg/IRESS/Thomson Reuters, and strong communication in English.

Qualifications

• Bachelor's degree or above in Information Technology.
• 4+ years IT experience in financial services with trading familiarity.
• Knowledge of Windows desktop, mobile devices, networking and datacenter basics.
• Familiarity with Bloomberg/IRESS/Thomson Reuters trading platforms.
• Strong end user focus and can-do attitude.
• Excellent written and spoken English with strong communication.
• Able to work autonomously or in a small team, under pressure.
• Experience in face-to-face and remote IT support.

Responsibilities

• Provide hands-on infrastructure, PC and end-user support.
• L1/L2 coverage for desktop/user apps, hardware, Zoom support, onboarding/offboarding, IP phones.
• Support all business units in Philippines.
• Assist IT Manager with daily operations (backup tape, patches, AV updates, start-of-day checks).
• Install and troubleshoot Microsoft Operating systems and products.
• 1st level support for internal applications (Bloomberg/IRESS, CRM tools).
• Software and hardware inventory management.
• Collaborate with global IT teams on project testing, upgrades, migrations.
• Ensure security and compliance in end-user computing space.

Skills

End user support

Desktop support

Communication

Problem solving

Teamwork

English language

Education

Bachelor's degree in Information Technology

Tools

Bloomberg/IRESS/Thomson Reuters

Job description

The primary responsibility of the Senior IT Support Analyst is to provide assistance, guidance and support to the internal end user environment with regards their daily business operation.

Key Areas of Responsibilities

• Provide hands on infrastructure, PC & end user support.
• L1/L2 end user coverage for standard desktop/user applications, desktop/mobile hardware troubleshooting and break fix, Zoom video conference support, user on/off-boarding arrangement, IP phone support, etc.
• Provide support for all business units in Philippines
• Assisting IT Manager with daily IT operations (backup tape management, patch deployments, AV updates, start of day checks.)
• Install, support & troubleshoot Microsoft Operating systems and products
• 1st Level support of internally developed and vendor provided business applications. Bloomberg/IRESS, Internal trading applications/CRM Tools.
• Software & hardware Inventory management.
• Collaborate with global IT teams on project implementations tasks such as testing, upgrade, migration and movements.
• Ensure security and compliance in the end user computing space

Requirements

• Bachelor's degree or above in Information Technology discipline.
• More than 4 years of IT experience with in financial services and familiarity with Investment banking like Trading.
• Knowledge of IT platforms and system support in relevant areas across mobile and workspace, Windows desktop, network connectivity, voice technologies and datacenter management is desirable.
• Knowledge of trading technologies and market data platforms used in the local market environment is desirable (Bloomberg/IRESS/Thomson Reuters).
• A strong end user focus and can do attitude.
• Great communication and strong interpersonal skills.
• The flexibility to deal with conflicting and ever changing priorities.
• Working under pressure.
• Experience in providing face to face and remote Support for internal/external applications.
• Good command of written and spoken English.
• Analytically minded, logical problem solver who is able to think outside the square.
• Able to work autonomously as well as part of a small team.