Senior IT Support Analyst, Information Technology

CLSA Philippines, Inc.; Metro Manila; Presencial; PHP 600 000 - 900 000; Tempo integral

Resumo da oferta

CLSA Philippines, Inc. is seeking a Senior IT Support Analyst to provide hands-on infrastructure and end-user support for the internal environment in the Philippines.

The role includes desktop and mobile troubleshooting, Zoom conference support, and on/off-boarding alongside IP phone support, working with global IT teams on project tasks. The ideal candidate has 4+ years in IT within financial services or trading, strong communication, and the ability to operate under pressure while supporting

Qualificações

• Bachelor's degree or above in Information Technology discipline.
• More than 4 years of IT experience with in financial services and familiarity with Investment banking like Trading.
• Knowledge of IT platforms and system support across mobile/workspace, Windows desktop, network connectivity, voice technologies and datacenter management is desirable.
• Knowledge of trading technologies and market data platforms used in the local market environment is desirable (Bloomberg/IRESS/Thomson Reuters).

Responsabilidades

• Provide hands on infrastructure, PC & end user support.
• L1/L2 end user coverage for desktop/user applications, hardware troubleshooting, Zoom support, on/off-boarding, IP phone support.
• Provide support for all business units in Philippines.
• Assist IT Manager with daily IT operations (backup tape management, patch deployments, AV updates, start of day checks).
• Install, support & troubleshoot Microsoft Operating systems and products; 1st level support for internal applications.

Conhecimentos

End user support

Windows desktop

Troubleshooting

Remote support

Communication skills

Financial services experience

Formação académica

Bachelor's degree in Information Technology

Ferramentas

Bloomberg

IRESS

Thomson Reuters

Zoom

Microsoft Operating Systems

IP phone support

Descrição da oferta de emprego

Position Description The primary responsibility of the Senior IT Support Analyst

is to provide assistance, guidance and support to the internal end user environment with regards their daily business operation.

Ensure security and compliance in the end user computing space

Key Areas of Responsibilities

• Provide hands on infrastructure, PC & end user support.
• L1/L2 end user coverage for standard desktop/user applications, desktop/mobile hardware troubleshooting and break fix, Zoom video conference support, user on/off-boarding arrangement, IP phone support, etc.
• Provide support for all business units in Philippines

Assisting IT Manager with daily IT operations (backup tape management, patch deployments, AV updates, start of day checks.) Install, support & troubleshoot Microsoft Operating systems and products 1st Level support of internally developed and vendor provided business applications.

Bloomberg/IRESS, Internal trading applications/CRM Tools. Software & hardware Inventory management. Collaborate with global IT teams on project implementations tasks such as testing, upgrade, migration and movements.

Requirements

• Bachelor's degree or above in Information Technology discipline.
• More than 4 years of IT experience with in financial services and familiarity with Investment banking like Trading. Knowledge of IT platforms and system support in relevant areas across mobile and workspace, Windows desktop, network connectivity, voice technologies and datacenter management is desirable. Knowledge of trading technologies and market data platforms used in the local market environment is desirable (Bloomberg/IRESS/Thomson Reuters).

A strong end user focus and can do attitude. Great communication and strong interpersonal skills. The flexibility to deal with conflicting and ever changing priorities.

Working under pressure. Experience in providing face to face and remote Support for internal/external applications. Good command of written and spoken English.

Analytically minded, logical problem solver who is able to think outside the square. Able to work autonomously as well as part of a small team.