Senior IT Manager

UL Solutions; Philippines; On-site; PHP 4,000,000 - 6,000,000; Full time

Job summary

UL Solutions in Manila seeks a senior technology leader to act as a visible site leader, translating enterprise strategy into local priorities and execution. You will lead software, data, AI, and operations teams while managing employees and contractors in a governance-driven, global delivery model.

You will drive workforce planning, engagement, and continuous improvement, partnering with global stakeholders to improve delivery predictability and cost efficiency.

Qualifications

• Bachelor’s degree in CS/IT/Engineering or related field, or equivalent experience.
• 10–15+ years leading large technology organizations with 75+ staff and up to 300.
• Experience managing managers, employees and contractors; global delivery experience preferred.
• Strong SDLC, Agile, DevOps, service management and vendor governance background.

Responsibilities

• Translate enterprise strategy into site priorities and execution plans.
• Lead multidisciplinary teams across software, data, AI, service management and delivery.
• Manage employees and contractors; oversee staffing vendors and governance.
• Drive workforce planning, capacity management, succession planning and retention.
• Run monthly operational reviews; track KPIs, budgets and headcount.

Skills

People leadership

Strategic planning

Vendor governance

Stakeholder management

AI/automation awareness

SDLC/Agile/DevOps

Change management

Executive communication

Education

Bachelor’s degree or equivalent experience

Tools

AWS

Azure

ITIL

PMP

Job description

Job Description

The strongest candidate will be a balanced leader with strong people leadership, operational discipline, and practical technology acumen. The role requires a visible site leader who can earn trust locally, influence globally, manage a contractor-heavy delivery model, strengthen engagement and retention, and scale Manila as a strategic technology capability center.

Responsibilities

• Represent Global Technology leadership locally and translate enterprise strategy into clear site priorities and execution plans.
• Serve as a visible, approachable member of the Manila leadership team and build trusted relationships across Manila and global stakeholders.
• Lead multidisciplinary technology teams across software engineering, data and analytics, AI/automation, service management, and operational delivery.
• Manage a blended workforce of employees and contractors, including managers and individual contributors.
• Partner with the GT Vendor Management Office and Global Sourcing and Procurement to manage staffing vendors, contractor governance, contract compliance, scorecards, and workforce risk.
• Drive workforce planning, capacity management, succession planning, talent development, employee engagement, and retention.
• Run monthly operational reviews, track KPIs and SLAs, improve delivery predictability, manage budgets and headcount, and drive continuous improvement.
• Support global delivery models, distributed teams, follow-the-sun operations, scalability, cost optimization, and cross-cultural collaboration.
• Lead organizational change, workforce transitions, vendor consolidation, office relocation activities, and AI-enabled transformation as needed.
• Promote automation adoption, identify productivity opportunities, and help teams adapt to evolving delivery models.
• Ensure compliance with corporate policies, regulatory requirements, data privacy expectations, and physical and digital security requirements.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field; equivalent experience will be considered.
• 10 – 15+ years of technology leadership experience in IT delivery, engineering, infrastructure, data and analytics, enterprise technology, or related disciplines.
• Experience leading large technology organizations of 100 – 300 people preferred; must have led teams of at least 75 people across employees and contractors.
• Direct experience managing managers, individual contributors, and large contractor populations.
• Strong background in Global Capability Centers, captive centers, shared services, offshore delivery centers, or similarly scaled global delivery environments strongly preferred.
• Strong understanding of SDLC, Agile, DevOps, service management, operational excellence, vendor governance, and enterprise delivery practices.
• Demonstrated success with workforce planning, capacity management, talent development, succession planning, employee engagement, and retention.
• Experience supporting global stakeholders, distributed teams, and cross-cultural operating models.
• Proven ability to communicate with executive leaders, HR, Finance, Real Estate, Procurement, and business stakeholders.
• Experience leading organizational change, major workforce transitions, vendor consolidation, AI-driven transformation, or similar enterprise change efforts.
• Ability to use operational metrics, KPIs, SLAs, budgets, headcount plans, and vendor scorecards to improve delivery predictability and accountability.
• Working understanding of AI and automation impact on workforce planning, productivity, and delivery models; deep technical AI expertise is not required.
• Professional certifications such as ITIL, PMP, CISSP, CISM, AWS, Azure, or similar credentials are advantageous but not required.

About Us

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.