Senior IT Data Analyst: Power BI & Service Desk Insights

Cyod; Pasig; Hybrid; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Health Insurance available on Day 1

Training and Development opportunities

Group Life Insurance

Job summary

Cyod is seeking an IT Data Analyst Sr based in Pasig City, Metro Manila. In this hybrid role, you will analyze service desk data, automate reporting processes, and develop Power BI dashboards to enhance IT services and customer satisfaction.

The ideal candidate has a Bachelor's degree and over 4 years of experience in IT data analysis. This position offers health insurance from day one and opportunities for training and development.

Qualifications

• 4+ years of experience in IT data analysis and reporting.
• 3+ years of program or project coordination in IT support operations.
• Strong proficiency in Microsoft Excel and ITSM tools.

Responsibilities

• Collect, analyze, and interpret service desk data.
• Deliver actionable insights for process optimization.
• Develop and maintain dashboards and reports using Power BI.

Skills

Data Analysis

Reporting

Microsoft Excel

Power BI

ITSM Tools

Education

Bachelor’s degree in Data Science or related field

Tools

Power BI

ServiceNow

Job description

Cyod is seeking an IT Data Analyst Sr based in Pasig City, Metro Manila. In this hybrid role, you will analyze service desk data, automate reporting processes, and develop Power BI dashboards to enhance IT services and customer satisfaction.

The ideal candidate has a Bachelor's degree and over 4 years of experience in IT data analysis. This position offers health insurance from day one and opportunities for training and development.