Senior IT Command Centre Leader – Incident & Batch Ops

MediCard Phils., Inc.; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

HMO with free dependents

14th-month pay

Annual Targeted Incentive (Performance

Bonus

Job summary

AIA Philippines Technology Hub is seeking a Senior Manager – Command Centre Operation to oversee IT service availability and incident status, aligning operations with business priorities. You will lead the Batch Operations group and coordinate with Incident Management, Service Desk, and Networking teams to minimize downtime across time zones.

Join a leadership team driving strategic IT initiatives, improving service delivery, and championing innovative technologies to support millions of

Qualifications

• Minimum of 10 years of IT operations experience with at least 7 years in a supervisory or management role
• Bachelor's degree in Information Technology or related discipline
• Strong knowledge of application monitoring tools, batch processing systems, patch management, and network monitoring tools
• Excellent analytical and problem-solving skills with ability to make decisions under pressure
• Strong verbal and written communication skills across technical and non-technical stakeholders
• Ability to work across different time zones and cultures
• Relevant IT certifications (e.g., ITIL, CompTIA) are a plus

Responsibilities

• Act as the people management of Batch Operations team
• Lead and mentor diverse teams, including 1st Level Technical Support, IT Service Desk, Incident Management, Network Operations, System Monitoring, and Batch Operations
• Foster a collaborative environment to ensure high team morale and performance
• Work with Incident Management team to ensure timely resolution of issues and minimizing downtime
• Supervise system and network monitoring to proactively identify and resolve potential issues
• Manage batch operations to ensure job scheduling, execution, and troubleshooting are performed efficiently
• Identify areas for improvement within the command centre operations and implement initiatives to enhance effectiveness
• Communicate effectively with various stakeholders to resolve conflicts and ensure alignment on objectives
• Contribute to the development of strategic initiatives that align with the organization's IT goals and objectives
• Advocate for technologies and solutions that can improve service delivery and operation efficiency

Skills

Strong knowledge of monitoring tools

Education

Bachelor's degree in Information Technology or related discipline

Job description

AIA Philippines Technology Hub is seeking a Senior Manager – Command Centre Operation to oversee IT service availability and incident status, aligning operations with business priorities. You will lead the Batch Operations group and coordinate with Incident Management, Service Desk, and Networking teams to minimize downtime across time zones.

Join a leadership team driving strategic IT initiatives, improving service delivery, and championing innovative technologies to support millions of