Senior Investment Operations Specialist - Middle Office

Manulife; Quezon City; Híbrido; PHP 1.200.000 - 2.400.000; Jornada completa

Descripción de la vacante

Manulife Financial Corporation seeks a Global Middle Office Senior Specialist in Metro Manila. You will serve as a subject matter expert across trade matching, settlements and post-settlement activities, driving issue resolution and reducing operational risk.

The role focuses on accurate processing, controls, and collaboration with front office and custodians. This position emphasizes leading improvements, mentoring team members, and ensuring compliance with control standards.

Formación

• Minimum 5 years of experience in Trade Support, Middle Office, or Investment Operations.
• Advanced understanding of trade lifecycle management across multiple asset classes.
• Strong experience in settlements, cash management, term loans, reconciliations, and post-settlement activities.
• Experience working in a controlled and risk-sensitive operational environment.

Responsabilidades

• Serve as the primary SME for assigned Investment Operations functions, including Trade Matching, Settlements, Post-Settlement activities, Cash Management, and Term Loans.
• Perform and oversee daily operational activities, ensuring transactions are processed accurately, timely, and in accordance with established controls and procedures.
• Investigate, resolve, and manage complex trade, cash, and settlement-related exceptions while minimizing operational and settlement risk.
• Partner with Portfolio Managers, Traders, Custodians, Brokers, Fund Managers, Auditors, and internal stakeholders to resolve issues and maintain high service standards.
• Act as an escalation point for operational incidents, critical business issues, and system-related challenges.
• Lead root cause analysis activities and implement sustainable solutions to address recurring production issues.
• Develop, maintain, and enhance operational procedures, controls, and process documentation.
• Drive process improvement initiatives, automation opportunities, and data quality enhancements in collaboration with technology and business partners.
• Support strategic projects, system implementations, migrations, testing activities, and operational readiness initiatives.
• Provide coaching, training, and knowledge transfer to team members while promoting operational excellence and best practices.
• Monitor operational risk indicators and proactively identify and address control gaps or workflow inefficiencies.
• Provide timely communication and reporting of significant production updates, risks, and operational challenges to leadership.

Conocimientos

Trade Support

Middle Office

Investment Operations

Operational Risk

Stakeholder Management

Communication

Training & Coaching

Problem Solving

Attention to Detail

Working Under Pressure

Herramientas

Microsoft Office

Power Platform

VBA

Bloomberg

OMGEO CTM

Simcorp

Aladdin

Power BI

Power Automate

Data Visualization Tools

Descripción del empleo

Manulife Financial Corporation seeks a Global Middle Office Senior Specialist in Metro Manila. You will serve as a subject matter expert across trade matching, settlements and post-settlement activities, driving issue resolution and reducing operational risk.

The role focuses on accurate processing, controls, and collaboration with front office and custodians. This position emphasizes leading improvements, mentoring team members, and ensuring compliance with control standards.