Senior Insurance Policy Operations Leader

WNS; Muntinlupa; On-site; PHP 2,200,000 - 3,400,000; Full time

Job summary

WNS in the Philippines is seeking a Senior Group Manager to lead Insurance Policy Administration and Customer Servicing across the end-to-end lifecycle. You will align operational execution with strategic objectives and ensure high client satisfaction across multiple programs.

The role demands strong leadership, financial acumen, and the ability to drive transformation, governance, and risk controls while developing leaders and building scalable processes for sustained performance.

Qualifications

• Minimum 5 years in a senior operations leadership role.
• Strong experience in Insurance Policy Administration and Servicing.
• Proven track record in managing revenue, margin, and cost.
• Excellent stakeholder management and leadership presence.

Responsibilities

• Lead end-to-end Insurance Policy Administration and Customer Servicing.
• Drive operational excellence, KPIs, and client outcomes.
• Oversee revenue, margin, costs, and financial performance.
• Build leadership pipelines and succession planning.
• Govern risk, controls, and regulatory compliance.

Skills

Leadership

Insurance

Operations management

P&L management

Stakeholder management

Tools

WFM

Finance systems

Job description

WNS in the Philippines is seeking a Senior Group Manager to lead Insurance Policy Administration and Customer Servicing across the end-to-end lifecycle. You will align operational execution with strategic objectives and ensure high client satisfaction across multiple programs.

The role demands strong leadership, financial acumen, and the ability to drive transformation, governance, and risk controls while developing leaders and building scalable processes for sustained performance.