Senior Incident Response & Reliability Lead

Permhunt; Cebu City; On-site; PHP 900,000 - 1,700,000; Full time

Job summary

Permhunt in the Philippines is seeking an experienced Incident & Problem Manager to lead end-to-end incidents across a high-tech, multi-cloud environment. You will triage, coordinate, and communicate in real time, acting as Incident Commander and driving rapid restoration.

You will improve MTTR metrics, develop post-incident reviews, and partner with SREs and engineering to tighten runbooks and automation. Requires ITIL familiarity, 3+ years of leadership in 24x7 ops, and a degree.

Qualifications

• Bachelor’s degree in CS/IT/Engineering or related field.
• 3+ years in service delivery, incident response, or operations leadership in enterprise-scale, 24×7 environments.
• Strong grounding in ITSM / ITIL principles (Incident & Problem Management).

Responsibilities

• Lead end-to-end incident response, triage, communication, and resolution in real time.
• Act as Service Operations & Reliability Incident Commander for high-impact events across a global environment.
• Track and improve metrics like MTTD, MTTR, and MTBM.
• Champion blameless PIRs and translate learnings into long-term system and process improvements.

Skills

Incident leadership

Communication under pressure

Stakeholder management

Analytical thinking

Education

Bachelor's degree in CS/IT/Engineering

Tools

PagerDuty

Datadog

Grafana

Splunk

ServiceNow

Job description

Permhunt in the Philippines is seeking an experienced Incident & Problem Manager to lead end-to-end incidents across a high-tech, multi-cloud environment. You will triage, coordinate, and communicate in real time, acting as Incident Commander and driving rapid restoration.

You will improve MTTR metrics, develop post-incident reviews, and partner with SREs and engineering to tighten runbooks and automation. Requires ITIL familiarity, 3+ years of leadership in 24x7 ops, and a degree.