Senior HaloPSA Specialist – Contract / Ad Hoc

Intouch Tech Ltd; Metro Manila; Remote; PHP 1.137.000 - 1.619.000; Teilzeit

Benefits dieser Stelle

Remote work

Contract-based projects

Zusammenfassung

Intouch Tech Ltd. seeks a highly experienced HaloPSA Developer for ad hoc, contract work. The role requires deep HaloPSA expertise, including forms, fields, layouts, workflows, reporting and API integrations.

You will collaborate with our UK team on projects and provide practical HaloPSA solutions with minimal supervision. This remote, project-based position offers flexible scheduling and an hourly rate up to ₱1,000, with work conducted for UK business hours.

Qualifikationen

• Advanced HaloPSA administration, configuration and customisation.
• Designing and configuring custom forms, fields, layouts and data structures.
• Building and managing workflows, automation rules and approval processes.

Aufgaben

• Review and improve HaloPSA configuration.
• Create and customise forms, fields and workflows based on business requirements.
• Develop and improve reporting dashboards and custom reports.
• Configure automation rules to streamline internal processes.
• Support improvements to HaloPSA customer portal.
• Troubleshoot existing configuration issues and workflow failures.
• Assist with API integrations between HaloPSA and other systems.
• Translate business requirements into HaloPSA solutions.

Tools

HaloPSA Advanced Administration

HaloPSA Customisation

HaloPSA Forms & Fields

HaloPSA Workflows & Automation

HaloPSA Reporting & Dashboards

HaloPSA APIs & Integrations

Excellent English

HubSpot CRM integration

Power Automate

JSON & Webhooks

Power BI

Jobbeschreibung

Senior HaloPSA Developer – Contract / Ad Hoc

Location: Remote – Philippines

Work type: Independent Contractor / Project-Based

Schedule: Flexible, with availability during agreed UK business hours

Rate: Up to ₱1,000 per hour, depending on experience

English requirement: Excellent spoken and written English

About the Role

Intouch Tech is looking for a highly experienced HaloPSA Specialist to support the configuration, customisation and ongoing improvement of our existing HaloPSA environment.

This is an ad hoc, project-based contractor position for someone with advanced, hands‑on knowledge of HaloPSA.

We're looking for someone who understands the platform beyond basic ticket management and can confidently configure forms, custom fields, workflows, reporting and other advanced functionality.

The ideal candidate should be able to assess our existing setup, identify areas for improvement and implement practical solutions without requiring extensive training or supervision.

You’ll work directly with our UK‑based team to support specific HaloPSA projects, troubleshoot technical issues and improve how we use the platform across our business operations.

Key Requirements

We're looking for someone with strong experience in:

• Advanced HaloPSA administration, configuration and customisation

• Creating and configuring custom forms, fields, layouts and data structures

• Building and managing workflows, automation rules and approval processes

• Developing custom reports, dashboards and reporting configurations

• Configuring ticket types, statuses, queues and service management processes

• Managing user roles, permissions and access controls

• Customising customer portal functionality

• Troubleshooting complex HaloPSA configuration and workflow issues

• Understanding HaloPSA APIs, integrations and automation capabilities

• Reviewing existing system configurations and identifying opportunities for improvement

• Translating business requirements into practical HaloPSA solutions

• Working independently and providing clear technical recommendations

Previous hands‑on HaloPSA experience is essential. We are specifically looking for someone who has already implemented advanced configurations within the platform.

What You’ll Be Doing

• Review and improve our existing HaloPSA configuration

• Create and customise forms, fields and workflows based on business requirements

• Develop and improve reporting dashboards and custom reports

• Configure automation rules to streamline internal processes

• Support improvements to our HaloPSA customer portal

• Troubleshoot existing configuration issues and workflow failures

• Assist with API integrations and connectivity between HaloPSA and other business systems

• Review existing processes and recommend more efficient configurations

• Implement approved changes while maintaining system stability

• Test new configurations and ensure they function as expected

• Document completed changes and provide clear handover information

• Provide technical guidance and support on specific HaloPSA requirements when needed

Nice to Have

Experience with any of the following would be beneficial:

• HaloPSA API development and REST API integrations

• HubSpot CRM integrations

• Microsoft 365 and Microsoft Graph API

• Power Automate, n8n or other workflow automation tools

• JSON, webhooks and third‑party API integrations

• Customer portal development and customisation

• Advanced reporting and Power BI

• IT service management and MSP environments

• Automated employee onboarding and offboarding processes

• Working with UK‑based managed service providers

Technical Expertise & Communication

Excellent spoken and written English is essential.

You’ll work directly with our UK management and technical teams, so you must be comfortable discussing requirements, explaining technical solutions and providing clear updates.

We’re looking for someone who is proactive, technically confident and capable of troubleshooting complex problems independently.

You should be able to recommend the most practical approach based on HaloPSA’s existing capabilities rather than suggesting unnecessary custom development.

We value specialists who take ownership of their work, communicate clearly and deliver reliable solutions.

Working Hours & Contractor Arrangement

This is a temporary, ad hoc contractor position rather than a permanent full‑time role.

Work will be assigned based on specific project requirements and technical support needs.

• Hourly rate: Up to ₱1,000, depending on experience

• Work arrangement: Fully remote

• Schedule: Flexible, with availability for agreed meetings during UK business hours

• Engagement: Project‑based or hourly, as required

• Contract duration: Dependent on project requirements

There is no guaranteed number of working hours. Additional projects may be offered depending on business requirements and performance.

Ideal Background

This role would suit someone who has previously worked as a:

• Senior HaloPSA Specialist

• HaloPSA Consultant

• HaloPSA Implementation Specialist

• HaloPSA Systems Administrator

• HaloPSA Configuration Specialist

• HaloPSA Technical Consultant

Previous experience independently configuring and optimising HaloPSA environments for managed service providers or IT businesses would be highly valuable.

Shortlisted candidates will be invited to a technical video interview assessing their practical HaloPSA experience, particularly in custom forms, advanced configuration, workflows and reporting.

Applicants should provide examples of previous HaloPSA implementations and briefly describe the advanced configurations they have personally completed.