Senior Genesys Cloud CX Network Architect

Carenet Health; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Carenet Health in Makati is seeking a Senior Telecommunications/Network Engineer to architect and sustain enterprise Genesys Cloud CX platforms. You will design IVR architectures, outbound dialing, and AWS S3 recording while ensuring high availability and smooth client implementations.

Responsibilities include leading platform enhancements, troubleshooting Tier 3 incidents, and coordinating with IT and engineering teams to optimize telephony and cloud infrastructure.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, or a related field.
• 5+ years of hands-on experience in contact center or telecommunications engineering.
• 3–5 years of experience administering, engineering, and optimizing Genesys Cloud CX environments.
• Experience designing and deploying Architect call flows, SIP trunking, outbound dialer campaigns, AWS S3 recording integrations, and telephony routing.
• Strong working knowledge of SIP, SBCs, VoIP, circuit and trunk management, and cloud-based telecommunication systems.
• Technical proficiency with networking, Windows Server, Cisco infrastructure, APIs, and cloud telephony standards.
• Demonstrated troubleshooting expertise across voice, network, and telephony environments.
• Experience with Snowflake or other cloud data platforms for reporting/analytics (preferred).
• Development or scripting experience (Python, PowerShell, .NET, Genesys Bot) is a plus.
• Excellent communication, documentation, time management, and stakeholder engagement skills.
• Ability to operate independently, manage concurrent priorities, and deliver in a fast-paced, evolving environment.
• Strong professionalism, integrity, and collaborative team orientation.

Responsibilities

• Architect and maintain complex Genesys Cloud CX solutions including Architect call flows, queue routing, WEM, outbound campaigns, and AWS S3 recording integrations.
• Design, configure, and optimize SIP trunks, SBCs, telephony routing, and enterprise voice components for reliability and quality.
• Lead requirements-gathering with business stakeholders and translate needs into technical specs, routing logic, and IVR workflows.
• Drive platform enhancements, including capacity planning, scalability assessments, and cloud-architecture improvements.
• Administer Genesys Cloud environments, including permissions, integrations, analytics, dialer rules, and workforce engagement tools.
• Monitor platform performance, troubleshoot across voice/network/cloud layers, and provide Tier 3 on-call support during incidents.
• Collaborate with Software Engineering, Infrastructure, Database, and Applications teams to deploy enterprise-wide contact center solutions.
• Maintain system documentation, call flow diagrams, inventory, and configuration records.
• Evaluate vendor tech and cloud innovations to strengthen contact center capabilities.
• Support data and reporting integrations, including Snowflake analytics and API-based data flows.
• Provide mentorship, guidance, and technical leadership to IT telecom team members and cross-functional partners.
• Engage in continuous improvement to enhance call quality, reduce incidents, and streamline processes.

Skills

Genesys Cloud CX

Telecom engineering

Network troubleshooting

Scripting (Python)

Education

Bachelor's degree in Information Systems or Computer Science

Tools

AWS S3

SIP trunking

SBCs

Windows Server

Cisco equipment

Snowflake

Genesys Bot

PowerShell

.NET

Job description

Carenet Health in Makati is seeking a Senior Telecommunications/Network Engineer to architect and sustain enterprise Genesys Cloud CX platforms. You will design IVR architectures, outbound dialing, and AWS S3 recording while ensuring high availability and smooth client implementations.

Responsibilities include leading platform enhancements, troubleshooting Tier 3 incidents, and coordinating with IT and engineering teams to optimize telephony and cloud infrastructure.