Senior Forward Deployed Engineer

DevRev; Cebu City; On-site; PHP 1,200,000 - 2,500,000; Full time

Job summary

DevRev is seeking a hands-on software professional to lead integration and AI-driven customer solutions. You will design, develop, and deploy AI agents and integrations that connect DevRev with customers' existing tech stacks and workflows.

This role is heavily technical (70–80%) with substantial customer-facing work (about 30%), requires strong API, data, and cloud skills, and involves frequent collaboration with engineering, product, and customer teams. Travel up to 30% for on-site engagements.

Qualifications

• Experience: 5+ years in software development, systems integration, or platform engineering.
• Strong communication to articulate technical concepts to stakeholders.
• Applied AI knowledge: familiarity with LLMs, prompt engineering, and frameworks like RAG.
• Deep experience with data synchronization, API integration patterns, and event-driven architectures.
• Cloud & deployment: hands-on with serverless/edge platforms and DevOps practices.

Responsibilities

• Customer-facing work (approx. 30%) with direct engagement.
• Hands-on technical implementation (70–80%).
• Design, develop, and deploy AI agents and integrations.
• Integrate systems via APIs, webhooks, and data flows.
• Optimize AI performance with prompt engineering and semantic search.
• Own data insights: write SQL and build dashboards.
• Prototype PoCs, run live demos, and iterate solutions.
• Lead cross-functional collaboration with customers, engineering, product, and success teams.
• Guide customers through critical workflows and configurations.
• Travel up to 30% for on-site implementations and engagements.

Education

Bachelor's or Master’s degree in Computer Science, Engineering, or related technical field

Tools

APIs, REST, GraphQL, webhooks

CI/CD, containers, observability

Job description

What You'll Do:

• Customer-facing: 30% working directly with customers.
• Coding & Integration: 70-80% hands-on technical implementation
• Build & Deploy Solutions: Design, develop, and launch AI agents, integrations, and automations that connect DevRev with customers' existing tech stacks and workflows.
• Integrate Systems: Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures for seamless data flow.
• Optimize AI Performance: Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experience.
• Own Data Insights: Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer decision-making.
• Prototype & Iterate: Develop rapid proofs-of-concept, conduct live technical demos, and refine solutions based on customer and stakeholder feedback.
• Lead Cross-functional Collaboration: Maintain constant communication loops with customers, engineering, product, customer success, support, and revenue teams to ensure alignment.
• Guide Technical Adoption: Learn and master new tools, then guide customers through critical workflows like code repository integrations and advanced configurations.
• Travel Ready: Willingness to travel up to 30% for on-site implementations, technical workshops, and customer engagements.

What You Bring:

• Experience: 5+ years in software development, systems integration, or platform engineering. Customer-facing experience is a plus.
• Background: Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
• Applied AI Knowledge: Familiarity with large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions.
• Integration Expertise: Deep experience with large-scale data synchronization (one-way and two-way), API integration patterns (REST, GraphQL, webhooks), and event-driven/pub/sub architectures.
• Cloud & Deployment: Hands-on experience deploying on serverless and edge platforms (AWS Lambda, Google Cloud Functions) with modern DevOps practices (CI/CD, containers, observability).
• Data Transformation: Skilled in data mapping, schema alignment, and working with heterogeneous systems. Understanding of data modeling and graph data structures.
• Observability: Experience implementing clear logging, actionable error surfacing, and telemetry to support faster debugging and issue resolution.
• Context-Aware Systems: Familiarity with Model Context Programming (MCP) for building adaptive, context-aware integrations.
• Problem-Solving: Strong track record triaging and unblocking both technical and non-technical blockers to keep projects moving forward.
• Documentation: Experience writing concise, well-structured documentation that supports long-term team understanding and seamless onboarding.
• Communication: Strong written and verbal skills to articulate technical concepts to engineers, product teams, and business stakeholders.
• As part of our hiring process, shortlisted candidates will undergo a Background Verification (BGV). By applying, you consent to sharing personal information required for this process. Any offer made will be subject to successful completion of the BGV.