Senior Executive-Workforce Management-Wfm

Exl; Philippines; Remote; PHP 700,000 - 1,000,000; Full time

Job summary

Exl in the Philippines is seeking a Senior Executive-Workforce Management to oversee intra-day staffing and service level objectives for operations in Cebu and Iloilo. The role focuses on effective planning, scheduling, and timely reporting.

You will create and manage reports for internal and external customers, monitor schedule adherence, and communicate with stakeholders to drive efficiency. Strong Excel skills and experience with WFM tools are essential.

Qualifications

• Strong Excel skills and ability to scrub, dissect and shape data to create customized reports.
• Knowledge of WFM systems such as eWFM, IEX, CMS, Verint/BluePumpkin, etc.

Responsibilities

• Efficiently manage intra-day staffing and service level thru effective planning and scheduling.
• Provide timely, accurate reports on intra-day performance, and provide recommendations as deemed necessary.
• Monitor and drive schedule adherence.
• Communicate effectively with internal and external customers.
• Perform other duties and assignments as directed.

Skills

Advanced Excel

Data manipulation

Tools

eWFM

IEX

CMS

Verint/BluePumpkin

Job description

Senior Executive-Workforce Management-WFM

Company: Exl

Job Type: Full Time Philippines

Description

Responsible for intra-day management processes for operations located in Cebu/Iloilo, Philippines. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers.

Responsibilities

• Efficiently manage intra-day staffing and service level thru effective planning and scheduling.
• Provide timely, accurate reports on intra-day performance, and provide recommendations as deemed necessary.
• Monitor and drive schedule adherence.
• Communicate effectively with internal and external customers.
• Perform other duties and assignments as directed.

Qualifications

• Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
• Knowledge on WFM systems such as eWFM, IEX, CMS,Verint/BluePumpkin, etc.