Senior Executive, RNS

LSEG; Taguig; On-site; PHP 3,701,418 - 5,181,986; Full time

Job summary

London Stock Exchange Group (LSEG) is seeking a Senior Associate for a customer services and regulatory news processing role within the Regulatory News Service (RNS). The role supports 24x5 operating hours with regular shift patterns and requires coverage of different shift schedules.

You will review, release, and customize announcements to global destinations while ensuring accuracy and mitigating reputational risk.

Qualifications

• Bachelor’s Degree or equivalent in Business Management, Business Analytics, or Commerce.
• Minimum 3‑4 years of work experience in Customer Support or Operations.
• Excellent written and spoken English.
• Strong interpersonal skills and attention to detail.
• Flexibility to work shifts and extended hours.
• Ability to build relationships at all levels.
• Resilience, tenacity, and tact.
• Team player, eager to learn.
• Proficiency in MS Office 365.
• Discretion and confidentiality.

Responsibilities

• Announcement Processing – review, understand, and release announcements to global news destinations, ensuring accuracy and processing targets.
• Customer Service – provide outstanding service via telephone and email, covering all regulatory requirements, submission, formatting, content, and RNS channels.
• Relationship Management – support key account Relationship Managers by testing sophisticated documents for multiple platforms.
• Product Knowledge – use expert knowledge of the RNS service to provide detailed product information and support to customers.

Skills

Customer service

Communication skills

Attention to detail

Interpersonal skills

Team player

Adaptability

Education

Bachelor's Degree in Business Management / Analytics / Commerce

Tools

MS Office 365

Job description

Position Summary

This is a customer services and regulatory news processing role within the LSE’s Regulatory News Service (RNS). The role involves flexible shift work to support the 24x5 operating hours of the RNS department and requires coverage of different shift patterns regularly.

Role Responsibilities

• Announcement Processing – review, understand, and release announcements to global news destinations, ensuring accuracy and processing targets. Identify and flag issues that may cause reputational damage, market confusion, or revenue loss.
• Customer Service – provide outstanding service via telephone and email, covering all aspects of regulatory requirements, announcement submission, formatting, content, and RNS distribution channels.
• Relationship Management – support key account Relationship Managers by testing sophisticated documents for multiple platforms.
• Product Knowledge – use expert knowledge of the RNS service to provide detailed product information and support to customers about the range of RNS products and services.

Preferred Skills And Experience

• Bachelor’s Degree or equivalent in Business Management, Business Analytics, or Commerce.
• Minimum 3‑4 years of work experience in Customer Support or Operations.
• Excellent communication skills, clear and well‑articulated written and spoken English.
• Strong interpersonal skills, attention to detail and ability to prioritise effectively.
• Flexibility to work on shifts and extended working hours when required.
• Ability to build and manage relationships at all levels, both internally and externally.
• Resilience, tenacity, and tact.
• Team player, willing to learn and take direction.
• Proficiency in MS Office 365.
• Discretion and respect for confidentiality at all times.
• Appetite for hard work and dedication to mandatory work hours.

Career Stage

Senior Associate

London Stock Exchange Group (LSEG) Information

LSEG is a leading global financial markets infrastructure and data provider, focused on driving financial stability, empowering economies, and enabling sustainable growth. Our purpose, culture, and values of Integrity, Partnership, Excellence and Change underpin everything we do.

Equal Employment Opportunity

We are proud to be an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, pregnancy, disability, or any other protected characteristic. We accommodate reasonable religious practices and disability needs in accordance with applicable law.