Senior Engineering Operations Specialist

LaSalle Investment Management; Philippines; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

JLL in Taguig, Philippines is seeking an experienced Engineering professional to lead project initiation, planning, and client engagements for complex infrastructure initiatives.

You will develop and maintain engineering playbooks, loss-prevention procedures, and training material while coordinating with cross-functional teams to deliver resilient client solutions. This role emphasizes leadership, client relations, and continuous improvement through proven project management.

Qualifications

• Bachelor's degree in Engineering or related field is required.
• Experience leading engineering projects and client relationships is expected.
• Strong knowledge of engineering processes, tools, and methodologies.
• Proven leadership, communication, and presentation skills.

Responsibilities

• Lead document review, solution summaries, and kickoff meetings to assess client needs.
• Prepare and deliver client presentations and key engineering transitions.
• Review and input on client Business Continuity Plans and Emergency Response Plans.
• Establish and validate incident and escalation call trees; map client access requirements.
• Provide onboarding and training for engineering roles; develop training plans.
• Develop and maintain engineering playbooks, logbooks, and SOP/EOP templates.
• Investigate incidents and maintain engineering risk registers.
• Contribute to commercial elements including man-hours and pricing data; ensure SLAs are met.
• Define and monitor Engineering KPIs such as uptime and response times.

Skills

Leadership

Communication

Presentation skills

Client relationship management

Project management

Risk management

Business continuity planning

Education

Bachelor's degree in Engineering or related field

Master's degree preferred

Tools

BMS

SharePoint

CAR tools

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities:

Project Initiation and Planning:

• Lead document review, solution summary, renewal and join project kickoff meetings to assess client needs and infrastructure
• Provide content for solution development
• Lead key subject matter expert sessions

Technical Expertise (preferred):

• Demonstrate deep understanding of relevant products, including CAR tools, Dynamic Service and OnePM
• Articulate our pillars of services, including platform and MTS solutions
• Develop and maintain engineering playbooks, logbooks, SSOW, and SOP / EOP templates
• Develop and maintain engineering training material
• Identify and map client engineering processes to JLL processes

Client Engagement:

• Prepare and deliver client presentations / client write ups
• Prepare and deliver all key engineering transitions based on the document checklists
• Review and provide input on client Business Continuity Plans (BCP), provide and update Emergency Response Plans (ERPs)
• Establish, updated and validate incident and escalation call trees
• Identify access requirements to client systems (BMS, SharePoint, compliance, etc.)
• Validate client systems

Team Leadership and Development:

• Support early onboarding of key engineering roles
• Provide initial virtual training of engineering technicians
• Provide initial review of new engineering roles
• Provide, review and update standard engineering job descriptions to HR
• Initiate skill assessments for onboarded staff
• Develop and implement engineering training plans
• Conduct interviews for key engineering roles
• Provide engineering talent with growth opportunities

Quality Assurance and Risk Management:

• Investigate incidents and provide recommendations
• Develop, validate and maintain engineering risk registers
• Conduct site due diligence assessments
• Review and improve adoption status of client-facing programs like RCM

Commercial and Operational Support:

• Contribute to individual commercial elements including and such as calculation of man hours and gearing ratios
• Utilize platforms for recording pricing data to ensure uniformity
• Provide manpower utilization to work orders / GFAs etc.
• Engage in and review status based on SLAs
• Establish, review and validate Engineering KPIs like Uptime and Response times
• Customize JLL BCP Playbook and Site Field Manual for account teams and all other key transition activities

Continuous Improvement:

• Participate in the Engineering Fraternity to share knowledge and best practices
• Stay updated on industry trends and emerging technologies

Qualifications:

• Bachelor's degree in Engineering or related field Master's degree preferred
• 5+ years of experience in engineering solutions, preferably in a consulting or client-facing role
• Strong knowledge of engineering processes, tools, and methodologies
• Excellent leadership, communication, and presentation skills
• Proven ability to manage complex projects and client relationships
• Experience with business continuity planning and risk management
• Proficiency in relevant software and platforms (e.g., BMS, SharePoint, CAR tools)

This challenging role offers the opportunity to work with diverse clients, lead innovative engineering solutions, and contribute to the growth and success of our organization.

Location:

On-site -Taguig, Philippines

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.