Senior Engineering Operations Specialist

JLL; Manila; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

JLL in Taguig, Philippines, is seeking an experienced Engineering Solutions leader to drive client engagements and project delivery. You will oversee initiation, planning, and governance across engineering initiatives and ensure alignment with client needs and SLAs.

The role emphasizes strong leadership, cross-functional collaboration, risk management, and the development of engineering playbooks, training materials, and KPIs to uplift performance for diverse client accounts.

Qualifications

• Bachelor’s degree in Engineering or related field; Master’s degree preferred.
• 5+ years of experience in engineering solutions, preferably in a consulting or client-facing role.
• Strong knowledge of engineering processes, tools, and methodologies.
• Excellent leadership, communication, and presentation skills.
• Proven ability to manage complex projects and client relationships.
• Experience with business continuity planning and risk management.
• Proficiency in relevant software and platforms (BMS, SharePoint, CAR tools).

Responsibilities

• Lead document review, solution summary, renewal and join project kickoff meetings to assess client needs and infrastructure.
• Provide content for solution development.
• Lead key subject matter expert sessions.
• Prepare and deliver client presentations / client write ups.
• Prepare and deliver all key engineering transitions based on the document checklists.
• Review and provide input on client Business Continuity Plans (BCP), provide and update Emergency Response Plans (ERPs).
• Establish, updated and validate incident and escalation call trees.
• Identify access requirements to client systems (BMS, SharePoint, compliance, etc.).
• Validate client systems.
• Support early onboarding of key engineering roles.
• Provide initial virtual training of engineering technicians.
• Provide initial review of new engineering roles.
• Provide, review and update standard engineering job descriptions to HR.
• Initiate skill assessments for onboarded staff.
• Develop and implement engineering training plans.
• Conduct interviews for key engineering roles.
• Provide engineering talent with growth opportunities.
• Investigate incidents and provide recommendations.
• Develop, validate and maintain engineering risk registers.
• Conduct site due diligence assessments
• Review and improve adoption status of client-facing programs like RCM
• Contribute to individual commercial elements including and such as calculation of man hours and gearing ratios
• Utilize platforms for recording pricing data to ensure uniformity
• Provide manpower utilization to work orders / GFAs etc.
• Engage in and review status based on SLAs
• Establish, review and validate Engineering KPIs like Uptime and Response times
• Customize JLL BCP Playbook and Site Field Manual for account teams and all other key transition activities
• Participate in the Engineering Fraternity to share knowledge and best practices
• Stay updated on industry trends and emerging technologies

Skills

Leadership

Communication

Presentation

Project management

Client relationship management

Education

Bachelor’s degree in Engineering or related field

Master’s degree preferred

Tools

BMS

SharePoint

CAR tools

Job description

Job Description:

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities:

Project Initiation and Planning:

• Lead document review, solution summary, renewal and join project kickoff meetings to assess client needs and infrastructure
• Provide content for solution development
• Lead key subject matter expert sessions

Technical Expertise (preferred):

• Demonstrate deep understanding of relevant products, including CAR tools, Dynamic Service and OnePM
• Articulate our pillars of services, including platform and MTS solutions
• Develop and maintain engineering playbooks, logbooks, SSOW, and SOP / EOP templates
• Develop and maintain engineering training material
• Identify and map client engineering processes to JLL processes

Client Engagement:

• Prepare and deliver client presentations / client write ups
• Prepare and deliver all key engineering transitions based on the document checklists
• Review and provide input on client Business Continuity Plans (BCP), provide and update Emergency Response Plans (ERPs)
• Establish, updated and validate incident and escalation call trees
• Identify access requirements to client systems (BMS, SharePoint, compliance, etc.)
• Validate client systems

Team Leadership and Development:

• Support early onboarding of key engineering roles
• Provide initial virtual training of engineering technicians
• Provide initial review of new engineering roles
• Provide, review and update standard engineering job descriptions to HR
• Initiate skill assessments for onboarded staff
• Develop and implement engineering training plans
• Conduct interviews for key engineering roles
• Provide engineering talent with growth opportunities

Quality Assurance and Risk Management:

• Investigate incidents and provide recommendations
• Develop, validate and maintain engineering risk registers
• Conduct site due diligence assessments
• Review and improve adoption status of client-facing programs like RCM

Commercial and Operational Support:

• Contribute to individual commercial elements including and such as calculation of man hours and gearing ratios
• Utilize platforms for recording pricing data to ensure uniformity
• Provide manpower utilization to work orders / GFAs etc.
• Engage in and review status based on SLAs
• Establish, review and validate Engineering KPIs like Uptime and Response times
• Customize JLL BCP Playbook and Site Field Manual for account teams and all other key transition activities

Continuous Improvement:

• Participate in the Engineering Fraternity to share knowledge and best practices
• Stay updated on industry trends and emerging technologies

Qualifications:

• Bachelor's degree in Engineering or related field; Master's degree preferred
• 5+ years of experience in engineering solutions, preferably in a consulting or client-facing role
• Strong knowledge of engineering processes, tools, and methodologies
• Excellent leadership, communication, and presentation skills
• Proven ability to manage complex projects and client relationships
• Experience with business continuity planning and risk management
• Proficiency in relevant software and platforms (e.g., BMS, SharePoint, CAR tools)

Location:

On-site -Taguig, Philippines

This challenging role offers the opportunity to work with diverse clients, lead innovative engineering solutions, and contribute to the growth and success of our organization.

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