Senior Engineer I, French Technical Customer Care

Schneider Electric; Cavite City; On-site; PHP 391,000 - 614,000; Full time

Job summary

Schneider Electric Philippines in Cavite City is seeking a Technical Support Specialist to handle pre-sales and post-sales inquiries, troubleshoot with customers, and coordinate with internal stakeholders to resolve issues promptly.

The role requires English and French fluency, a degree in Electrical/Electronics engineering, experience in technical support, knowledge of low-voltage installations, and the ability to train new joiners while contributing to knowledge bases and product promotions.

Qualifications

• Bachelor's degree in Electrical/Electronics or equivalent.
• Experience in technical support role is advantageous.
• Fluent in English and French.
• Good knowledge of low-voltage residential installations and protection devices.
• Basic networking concepts (PWM, VPNs, firewalls, ports).
• Familiarity with OCPP is an advantage.
• Ability to support electricians on live installations.
• Excellent listening, communication and problem-solving skills.
• Detail-oriented and able to work independently.
• Adaptive to changing situations to improve customer service.

Responsibilities

• Receive and manage customer queries via phone, email, chat, portal and other media required by country/region.
• Document all incoming calls using CRM.
• Provide technical support across Schneider Electric's product portfolio, including Wiser solutions, EV charging stations, residential distribution and protection devices.
• Train new joiners.
• Create and update FAQ database.
• Promote Schneider’s existing and new products with cross selling and upselling.
• Participate in Technical & Customer Service training courses.
• Escalate problems to Level 2 and Level 3 when needed.
• Conduct initial troubleshooting and support of products.

Skills

Technical support

English & French

Low-voltage installations

Networking basics

OCPP familiarity

Live electrical support

Problem solving

Education

Bachelor's degree - Electrical/Electronics

Tools

CRM

Job description

This position will offer technical support for customer inquiries related to product pre-sales & post sales including commissioning and troubleshooting, service inquiries and other requests within the defined Zone or Countries. The role will require close coordination with key internal stakeholders to ensure customer inquiries, requests or complaints are manage professionally and in a timely manner.

Duties and Responsibilities

• Receive and manage customer queries via phone, email, chat, portal and other media required by country /region of
• Document all incoming calls using CRM
• Perform Technical Support for internal and external customers across Schneider Electric's product portfolio, including Wiser solutions, EV charging stations, residential electrical distribution and protection devices, as well as other products defined by the local country organization
• Training new joiners
• Create and updating FAQ database.
• Promote Schneider’s existing and new products and solutions with a unique value proposition, cross selling and up selling with innovative, alternative solutions to replace the competitor’s product.
• Participate in various Technical & Customer Service Training Courses as
• Escalating problems to Technical Support Level 2 and Level 3 when standard troubleshooting techniques and databases cannot provide an adequate solution.
• Conduct initial troubleshooting and support of Products by

QUALIFICATIONS

• Candidate must possess a bachelor's degree preferably in Engineering (Electrical, Electronics) or equivalent
• Experience in technical support role advantage
• Must be fluent in both English and required language French
• Good knowledge of low-voltage electrical installations, particularly residential installations and associated protection devices.
• Basic understanding of networking concepts, including PWM signals, VPNs, firewalls, and network ports.
• Familiarity with the OCPP is an advantage.
• Ability to support electricians working on live electrical installations.
• Comfortable providing real-time phone technical assistance for product configuration, commissioning, and troubleshooting.
• Must possess excellent skills in listening, expression and interrelationships, strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Must be keen to details and be technically
• Must be capable in working independently and utilize sound
• Ability to adjust quickly to reforming situations and express determination to achieve incessant improvement and excellent customer service
• Demonstrate ability to understand and explain technical
• Ability to solve customer problems via telephone, chat, web and

What's in it for me?

• Make a tangible impact on customer satisfaction through your technical expertise
• Growth opportunities including mentorship responsibilities and leadership development
• Collaborative culture where your insights directly improve products and processes
• Flexible work options designed to support work-life balance

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.