Senior Engineer

Nagarro; Mexico; On-site; MXN 1,191,000 - 1,531,000; Full time

Job summary

A dynamic digital product engineering company in the Philippines is seeking individuals experienced in test case authoring and defect management. The role involves conducting test reviews, collaborating with cross-functional teams, and understanding complex customer requirements. Candidates should possess strong analytical and troubleshooting skills, with experience in management tools like JIRA and TestRail. Flexibility for EST business hours is essential, along with a passion for knowledge management and continuous improvement.

Qualifications

• Experience with test case authoring and defect management.
• Strong skills in test planning and reporting.
• Collaborate with cross-functional teams.
• Experience with mobile testing and cross-platform validation.

Responsibilities

• Oversee test case authoring and logging defects.
• Conduct test reviews and manage testing KPIs.
• Understand complex customer requirements and create user stories.

Skills

Test case authoring

Defect logging and management

Manual testing

Mobile testing

Test planning and strategy

JIRA

TestRail

Troubleshooting

Analytical skills

Cross-functional collaboration

Tools

ITSM tools

ServiceNow

Job description

Overview

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (15000+ experts across 26 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues.

Responsibilities

• Hands-on experience on test case authoring, defect logging and management, manual testing, and STLC general experience; mobile testing; test planning and strategy (strong); and test reporting (strong)
• Conduct test reviews, test estimation, testing KPIs, and testing monitoring and control (capable)
• Contribute to preparing testing and the overall game plan for major feature rollouts or content migration projects
• Hands-on experience with JIRA and TestRail
• Manage content updates on SPO/CMS sites as per business needs
• Understand customer complex requirements and convert them into simple user stories with defined acceptance criteria, backlog grooming, prioritization, and requirement traceability
• Work independently on application issues and enhancements within defined timeframes
• Identify areas for improvement and plan accordingly; inclination towards knowledge management, continuous service improvement, automation, and periodic reporting
• Coordinate, collaborate with, and follow up with other vendors (application interface owners) for ticket resolution
• Exhibit excellent troubleshooting and analytical skills
• Demonstrate sharp learning capabilities to engage and excel on different tech stacks
• Collaborate with cross-functional teams to ship new enhancements to applications per best practices with the highest quality standard
• Display strong interpersonal and communication skills and the ability to work effectively with a wide range of stakeholders (multi-vendor environment), transfer, and track tickets to closure as needed
• Be flexible to work in shifts as required, with coverage for EST business hours (6:30 P.M. – 3:30 A.M. IST), understand business criticality, and provide extended support when required

Qualifications

• Nice-to-have: Hands-on knowledge of ITSM tools, preferably ServiceNow
• Working knowledge of ITIL modules; understanding of Critical Incident Management, Change Management, and Problem Management processes
• Ability to execute and prepare reports by running test scripts provided by automation QA