Senior Director, Personal Wealth & Global Operations

Empower; Manila; On-site; PHP 4,000,000 - 8,000,000; Full time

Job summary

Empower in the Philippines seeks a Senior Director of Personal Wealth and Specialized Operations to lead Wealth Management, Asset Retention, and related functions across the U.S. and Philippines teams. You will drive KPIs, risk controls, and customer experience while shaping cross-functional strategy with U.S.

partners. The role requires 10–12+ years in wealth management or financial services operations, 8+ years of leadership, and fluency in English.

Qualifications

• Bachelor's degree in Business or related field.
• FINRA Series 7/24/66 registrations required.
• FINRA Fingerprinting required.
• 10–12+ years in wealth management or financial services operations.
• 8+ years in management or leadership roles.
• Fluent in English.

Responsibilities

• Provide strategic and operational leadership for Personal Wealth and Specialized Operations in the Philippines.
• Own performance against KPIs including service levels, quality, and customer experience.
• Partner with U.S.-based stakeholders to align strategy and execution.
• Translate strategy into operating plans and set performance expectations.
• Lead process improvement and standardization across functions.

Skills

Leadership

Wealth management

Operational leadership

Regulatory compliance

English fluency

Stakeholder collaboration

Education

Bachelor's degree in Business or related field

FINRA Series 7/24/66 registrations

FINRA Fingerprinting

Job description

Empower in the Philippines seeks a Senior Director of Personal Wealth and Specialized Operations to lead Wealth Management, Asset Retention, and related functions across the U.S. and Philippines teams. You will drive KPIs, risk controls, and customer experience while shaping cross-functional strategy with U.S.

partners. The role requires 10–12+ years in wealth management or financial services operations, 8+ years of leadership, and fluency in English.