Healthcare Ops VP: Large-Scale UM & Care Management

Gratitude Philippines; Manila; On-site; PHP 6,000,000 - 12,000,000; Full time

Job summary

Gratitude Philippines seeks a seasoned healthcare operations leader to steer a 500–700 FTE BPO operation in Manila, supervising Utilization Management, Care Management and Disease Management. The role emphasizes operational excellence, client satisfaction, regulatory compliance, and sustained profitability.

Onsite night shift at the MOA facility is required. Candidates must have extensive U.S. healthcare process experience and a current USRN license to be considered.

Qualifications

• 10+ years in Healthcare Operations.
• 5+ years in senior leadership.
• Experience managing 500+ FTEs.
• Active USRN license with hands-on UM experience.

Responsibilities

• Lead a 500–700 FTE healthcare BPO operation.
• Oversee Utilization Management, Care Management and Disease Management.
• Drive operational efficiency, client satisfaction, compliance and profitability.
• Manage client relationships, P&L ownership and budgeting.

Skills

Healthcare operations leadership

FTE management

Utilization Management

Care/Disease management

U.S. healthcare processes

HIPAA/CMS knowledge

P&L budgeting

Executive leadership

Education

Bachelor's degree

MBA/Master's preferred

Job description

Gratitude Philippines seeks a seasoned healthcare operations leader to steer a 500–700 FTE BPO operation in Manila, supervising Utilization Management, Care Management and Disease Management. The role emphasizes operational excellence, client satisfaction, regulatory compliance, and sustained profitability.

Onsite night shift at the MOA facility is required. Candidates must have extensive U.S. healthcare process experience and a current USRN license to be considered.