Senior Data Analytics Lead - Hybrid, Night Shift

Concentrix Philippines; Makati; Hybrid; PHP 900,000 - 1,200,000; Full time

Job summary

Concentrix Philippines is seeking an Analyst, Global Analytic Insights to partner with business units and drive data-driven decisions. You will manage analytic projects, transform raw data into actionable insights, and support improvements across call center operations.

The role requires strong analytical skills, proficiency in SQL/Python/Databricks, and the ability to collaborate across teams. Hybrid work setup in Makati, with on-site responsibilities as needed.

Qualifications

• Bachelor’s degree in related field from a four-year college or university.
• Strong analytical skills and ability to use descriptive statistics & predictive analytics methods.
• Ability to work in an environment with diverse technical and business teams.
• Ability to adjust to changing business needs & priorities.
• Proven track record in planning and implementing solutions with clear ROI.
• Excellent communication and collaboration skills, with focus on analysis and solutions.

Responsibilities

• Oversee a small analytic team and lead analytic projects impacting business performance.
• Partner with internal and client units to understand business strategies and services.
• Scope and manage analytical projects with timelines and documentation.
• Conduct data analysis and present actionable recommendations.
• Implement and track the impact of recommendations to realize value.
• Communicate findings to stakeholders at all levels, including executives.
• Listen to live and recorded calls to generate data and identify improvement opportunities.
• Support on-call live analytics, sentiment, and process improvements.

Skills

Qualitative analysis

Quantitative analysis

Data analysis

Communication skills

Statistical analysis

Root cause analysis

Education

Bachelor’s degree

Tools

SharePoint

Power Automate

Azure Blob Storage

Azure Databricks

SQL

Python

Power BI

DAX

Job description

Concentrix Philippines is seeking an Analyst, Global Analytic Insights to partner with business units and drive data-driven decisions. You will manage analytic projects, transform raw data into actionable insights, and support improvements across call center operations.

The role requires strong analytical skills, proficiency in SQL/Python/Databricks, and the ability to collaborate across teams. Hybrid work setup in Makati, with on-site responsibilities as needed.