Senior CX/UX Consultant: Elevate Service Experiences

The Ant Colony Resources Inc.; Mandaluyong; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

The Ant Colony Resources Inc. through GoGBS invites a senior CX/UX Consultant to strengthen capabilities to design and continuously improve customer and user experiences across Service Lines.

This one-year augmentation engages with TrEX and multiple service lines, working directly with leaders, process owners, product teams, SMEs, and customers to translate insights into practical improvements. You will lead CX/UX engagements, conduct research, develop journeys and service blueprints, identify

Qualifications

• Minimum proven experience in Customer Experience, User Experience, UX Research, or Service Design.
• Track record of designing or improving customer, employee, digital, or service experiences.
• Experience translating research into actionable recommendations and working with cross-functional teams.

Responsibilities

• Independently lead CX/UX engagements for priority services, processes, and digital experiences.
• Conduct customer and user research through interviews, usability testing, and other methods.
• Develop customer journeys, personas, service blueprints, and experience maps.

Skills

CX/UX Design

UX Research

Service Design

Human-Centered Design

Journey Mapping

Personas

Usability Testing

Stakeholder Facilitation

Coaching/Capability Transfer

Job description

The Ant Colony Resources Inc. through GoGBS invites a senior CX/UX Consultant to strengthen capabilities to design and continuously improve customer and user experiences across Service Lines.

This one-year augmentation engages with TrEX and multiple service lines, working directly with leaders, process owners, product teams, SMEs, and customers to translate insights into practical improvements. You will lead CX/UX engagements, conduct research, develop journeys and service blueprints, identify