Senior CX Manager: Enterprise Accounts Lead (Philippines)

Proto; Manila; On-site; PHP 1,000,000 - 1,400,000; Full time

Job summary

Proto, based in the Philippines, seeks a CX Manager to lead high-demand, strategic client accounts and ensure exceptional service as the company scales.

You will work alongside the CX Engineer and cross-functional teams to absorb workload, streamline workflows, and translate client needs into actionable tasks across CX, Product, Language, and Engineering. The role demands strong communication and proactive risk management.

Qualifications

• 3+ years in Customer Experience or Account Management.
• Experience supporting high-volume or enterprise clients.
• Strong stakeholder management skills.
• Fluent English communication, written and verbal.
• Highly organized with prioritization and problem-solving.
• Experience in SaaS, AI, or tech-enabled services; LLMS/NLPs knowledge.

Responsibilities

• Serve as the CX owner for strategic, high-volume accounts.
• Absorb repetitive and high-frequency requests with senior CX team.
• Coordinate with CX team to optimize involvement as backup workforce.
• Translate client requirements into clear internal actions across CX, Product, Language and Engineering teams.
• Identify recurring issues and implement process improvements or automation.
• Maintain strong client relationships while enforcing structured workflows and compliance.
• Monitor account health and proactively mitigate risks.

Skills

CX management

Account management

Stakeholder management

Communication

Organizational skills

SaaS/AI experience

LLMS & NLPs

Job description

Proto, based in the Philippines, seeks a CX Manager to lead high-demand, strategic client accounts and ensure exceptional service as the company scales.

You will work alongside the CX Engineer and cross-functional teams to absorb workload, streamline workflows, and translate client needs into actionable tasks across CX, Product, Language, and Engineering. The role demands strong communication and proactive risk management.