Senior Customer Account Engineer

Sumitomo Electric; Cabuyao; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Sumitomo Electric Philippines seeks an experienced NPI/PM engineer to lead new product introductions from pilot builds to ramp-up in Laguna. You will coordinate cross-functional teams, develop schedules, and ensure cost and quality targets are met.

The role requires a strong engineering background with at least 5 years in NPI/PM, solid problem-solving (FMEA, 8D) skills, and effective communication with customers and internal stakeholders.

Qualifications

• Engineering degree with BSIE/BSME preferred.
• At least 5 years in NPI/PM.
• Strong project management and stakeholder coordination.
• Ability to identify and resolve technical issues during product development.
• Excellent communication and people management skills.
• Experience with FMEA, 8D, and root cause analysis.
• Knowledge of FPC manufacturing processes.
• Basic AutoCAD knowledge is a plus.

Responsibilities

• Serve as the main liaison for customer requirements, specifications, and technical communication.
• Lead NPI programs, including pilot builds, design validation, and manufacturing ramp-up.
• Create and maintain project timelines, ensuring cost, quality, and scheduling objectives.
• Develop control plans, PFMEA, and process flow diagrams for APQP alignment.
• Prepare and submit PPAP packages, including validation results.
• Analyze process data, conduct root cause analysis, and implement process improvements.
• Manage Engineering Change Notices (ECN) and Process Change Notices (PCN).

Education

BSIE/ BSME

Tools

AutoCAD

Job description

Job Description

• Graduate of Engineering Course. BSIE/ BSME an Advantage.
• With at least 5 years working experience in the field of NPI/Project Management
• Strong project management skills are needed to coordinate the various stages of NPI
• The ability to identify and resolve technical issues during the product development and introduction process is vital.
• Effective communication skills, both verbal and written, are vital for collaborating with various teams and stakeholders.
• Excellent people management skills
• Familiar with Problem Solving tools (FMEA, 8D, Root Cause Analysis, etc.)
• Knowledgeable in FPC manufacturing processes
• Knowledge in basic AutoCAD an advantage

Key Job Functions

• Customer Account Management (Primary Contact): Serve as the main liaison for customer requirements, specifications, and technical communication.
• New Product Introduction (NPI) Management: Lead NPI programs, including pilot builds, design validation, and manufacturing ramp-up.
• Project Management & Timing: Create and maintain project timelines, ensuring deliverables meet cost, quality, and scheduling objectives.
• APQP (Advanced Product Quality Planning): Develop control plans, PFMEA, and process flow diagrams to align with customer quality requirements.
• PPAP (Production Part Approval Process): Prepare and submit PPAP packages, including validation results, to customers.
• Process & Quality Engineering: Analyze process data, conduct root cause analysis, and implement improvements to production processes.
• Technical Documentation & Change Control: Manage Engineering Change Notices (ECN) and Process Change Notices (PCN).