Senior Customer Account Engineer

First Sumiden Circuits, Inc.; Cabuyao; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

First Sumiden Circuits Inc. in the Philippines seeks an experienced NPI/PM engineer to lead new product introductions from pilot builds to ramp-up, coordinating design validation and manufacturing readiness.

You will serve as primary liaison for customers, manage project timelines, drive APQP/PPAP packages, and implement process quality improvements with a focus on PCN/ECN handling.

Qualifications

• BSIE/BSME engineering graduate; degree is an advantage.
• At least 5 years in NPI/Project Management.
• Strong PM skills to coordinate NPI stages.
• Ability to identify and resolve technical issues during product development.
• Excellent verbal and written communication.
• Excellent people management skills.
• Familiar with FMEA, 8D, root cause analysis.
• Knowledge of FPC manufacturing processes.
• Knowledge in basic AutoCAD is an advantage.

Responsibilities

• Customer Account Management: main liaison for customer requirements and technical communication.
• New Product Introduction (NPI) Management: lead pilot builds, design validation, and ramp-up.
• Project Management & Timing: create and maintain project timelines meeting cost, quality, and schedule goals.
• APQP: develop PFMEA and process flow diagrams to align with customer quality requirements.
• PPAP: prepare and submit PPAP packages including validation results.
• Process & Quality Engineering: analyze data, perform root cause analysis, implement process improvements.
• Technical Documentation & Change Control: manage ECN and PCN.

Skills

NPI Management

Project Management

Communication

People Management

FMEA

8D

Root Cause Analysis

FPC Manufacturing

Education

BSIE/BSME

Tools

AutoCAD

Job description

EngineeringCabuyao,Laguna

Description

• Graduate of Engineering Course. BSIE/ BSME an Advantage.
• With at least 5 years working experience in the field of NPI/Project Management
• Strong project management skills are needed to coordinate the various stages of NPI
• The ability to identify and resolve technical issues during the product development and introduction process is vital.
• Effective communication skills, both verbal and written, are vital for collaborating with various teams and stakeholders.
• Excellent people management skills
• Familiar with Problem Solving tools (FMEA, 8D, Root Cause Analysis, etc.)
• Knowledgeable in FPC manufacturing processes
• Knowledge in basic AutoCAD an advantage

Key Job Functions

• Customer Account Management (Primary Contact): Serve as the main liaison for customer requirements, specifications, and technical communication.
• New Product Introduction (NPI) Management: Lead NPI programs, including pilot builds, design validation, and manufacturing ramp-up.
• Project Management & Timing: Create and maintain project timelines, ensuring deliverables meet cost, quality, and scheduling objectives.
• APQP (Advanced Product Quality Planning): Develop control plans, PFMEA, and process flow diagrams to align with customer quality requirements.
• PPAP (Production Part Approval Process): Prepare and submit PPAP packages, including validation results, to customers.
• Process & Quality Engineering: Analyze process data, conduct root cause analysis, and implement improvements to production processes.
• Technical Documentation & Change Control: Manage Engineering Change Notices (ECN) and Process Change Notices (PCN).