Senior Cruise Guest Experience Advisor

Royal Caribbean Group; Manila, Hinoba-an; On-site; PHP 550,000 - 850,000; Full time

Job summary

Royal Caribbean Cruises Ltd. is seeking a Sr. Advisor for Club Royale to deliver exceptional service to high-value casino guests and travel partners.

The role supports access to all client service areas and requires strong organizational skills, attention to detail, and the ability to make data-driven decisions. The incumbent will handle calls, emails, and group reservations, manage cabin inventory, and verify promotions to align with guest interests, while contributing to revenue targets and

Qualifications

• Minimum 4 years college degree preferred
• Minimum of 6 months Royal Caribbean call center experience required
• Previous sales experience preferred
• Previous shoreside or ship-based Casino experience preferred
• Previous external-facing (phone or front of house) experience with high-value guests preferred

Responsibilities

• Will service Travel Partners and Direct Guests who are members of Club Royale or sourced through shore side partnerships and provide access to all client service areas within the Royal Caribbean International and Azamara Club Cruises organization in a one-stop platform
• Handles inbound and outbound calls, emails, faxes and mail from travel partners, Royal Reps and Direct Guests
• Handles all aspects of direct group reservations, including allocating cabin inventory, air gateways, pre and post hotel packages, and dining assignments, entering manifests, and applying payments
• Answers general and specific questions regarding groups, product offerings, and policies
• Sells cruise vacation packages for Royal Caribbean International by verifying the products and promotions that could be aligned with customer interest as well as the availability in the database/system based on the required dates

Job description

Royal Caribbean Cruises Ltd. is seeking a Sr. Advisor for Club Royale to deliver exceptional service to high-value casino guests and travel partners.

The role supports access to all client service areas and requires strong organizational skills, attention to detail, and the ability to make data-driven decisions. The incumbent will handle calls, emails, and group reservations, manage cabin inventory, and verify promotions to align with guest interests, while contributing to revenue targets and