Senior Collections Analyst

MicroSourcing; Manila; Remote; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare cover

Paid time off

Group life insurance

Performance bonuses

Team events

Flexible work

Job summary

MicroSourcing in the Philippines is hiring a Senior Collections Analyst for a remote night-shift role. You will lead high-risk payment resolution, drive process automation, and develop KPI dashboards while mentoring junior analysts.

Ideal candidates have 5+ years in cash applications or A/R, strong data skills, and experience in cross-functional projects. The role collaborates across Billing, Collections, and Finance teams and supports SOX-compliant close processes.

Qualifications

• Minimum 5 years in cash applications or revenue cycle roles.
• Expertise in A/R reconciliations and SOX controls.
• Strong Excel and data analytics capabilities.
• Experience leading teams and cross-functional projects.

Responsibilities

• Resolve high-risk payment exceptions and unapplied cash discrepancies.
• Drive automation, optimize cash-matching rules, and support ERP upgrades.
• Develop KPI dashboards and analyses for processing accuracy.
• Conduct root-cause analysis and implement process improvements.
• Coach Cash Applications Analysts I & II; create SOPs and training.
• Represent AR in cross-functional forums; align revenue cycle workflows.
• Support SOX governance and month/quarter-end close with minimal supervision.

Skills

5+ Years Experience

Advanced Data Analysis

Project & Change Management

Cross-Functional Leadership

Education

Bachelor’s degree in Accounting, Finance, Business Administration

Tools

Oracle Cloud Fusion

SAP

NetSuite

Power BI

Alteryx

SQL

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Senior Collections Analyst

Work setup & shift: Remote | Night Shift

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role

As a Senior Collections Analyst, You Will

• Escalation & Complex Resolution: Serve as the primary SME for resolving high-risk payment exceptions, complex cross-entity reconciliations, and intricate unapplied cash discrepancies.
• Process Transformation & Automation: Partner with Technology and Finance teams to drive automation initiatives, optimize cash-matching rules, and participate in ERP upgrades, testing, and validation.
• Analytics & Performance Reporting: Develop operational reporting, KPI dashboards, and analytics using large data sets to monitor processing accuracy, team productivity, unapplied cash aging, and volume trends.
• Root-Cause Analysis & Continuous Improvement: Perform root-cause investigations on recurring payment mismatches, short-pays, and bank file errors to implement permanent process fixes.
• Team Leadership & Mentorship: Coach, mentor, and train Cash Applications Analysts I & II; create and maintain standard operating procedures (SOPs), training materials, and team knowledge bases.
• Cross-Functional Partnering: Represent Cash Applications in cross-functional forums with Billing, Collections, Treasury, and Accounting to align end-to-end revenue cycle workflows.
• SOX Governance & Close Execution: Audit workflows to ensure compliance with SOX controls and internal accounting policies, leading month-end and quarter-end close reconciliations with minimal supervision.

Non-negotiables

What You Need:

• 5+ Years Experience: Minimum of 5 years of progressive operational experience in cash applications, accounts receivable (A/R), revenue cycle management, or financial accounting operations.
• Subject Matter Expertise: Expert-level mastery of double-entry accounting principles, complex A/R reconciliations, bank lockbox/EDI processing, and root-cause ledger auditing.
• Advanced Data Analysis: Expert skills in Microsoft Excel (handling large data sets, complex formulas, data modeling) to synthesize operational metrics and ledger trends.
• Project & Change Management: Demonstrated track record of driving process improvements, leading continuous improvement initiatives, and implementing scalable operational solutions.Cross-Functional Leadership: Strong communication, stakeholder management, and mentorship skills to influence decisions and coach team members across functions.

Preferred Skills/Experience

• Educational Foundation: Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Advanced Technology Stack: Hands‑on experience with enterprise ERPs (e.g., Oracle Cloud Fusion, SAP, NetSuite) and analytics/automation platforms (e.g., Power BI, Alteryx, SQL).
• Certifications: Lean Six Sigma (Green/Black Belt) or formal process improvement accreditation.
• Specialized Industry Background: Prior experience in high-volume B2B environments, healthcare revenue cycle management, or SaaS enterprise finance.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it’s our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply.*

Requirements: