Senior Cloud Operations Engineer (Salesforce Administrator)

Nice; Philippines; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

Nice is seeking a Senior Salesforce Administrator to manage and enhance our Salesforce.com platform. The ideal candidate will have over 5 years of Salesforce administration experience, strong problem-solving skills, and the ability to collaborate across various internal teams. The position offers a hybrid work model, allowing for flexibility in the workplace. This role is vital for supporting innovation and embracing the dynamic nature of the business environment at Nice.

Qualifications

• 5+ years’ experience in a business analyst and/or service and support role.
• 5+ years of experience with operational support using Salesforce.com.
• Salesforce certification is a plus.

Responsibilities

• Manage and enhance the Salesforce.com platform.
• Oversee Salesforce CRM and third-party applications.
• Provide technical assistance and troubleshoot issues.

Skills

Salesforce CRM administration

Problem-solving skills

Analytical skills

Communication skills

Education

Bachelor's Degree from 4-year accredited College/University

Tools

Salesforce.com

Microsoft Office

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Senior Salesforce Administrator will manage and enhance our Salesforce.com platform, requiring experience with the latest updates, user support, and advanced report design. A sales and service-oriented mindset and enthusiasm for Salesforce are crucial. This role involves overseeing Salesforce CRM and third‑party applications while collaborating with internal sales, marketing, service, and operations teams.

How will you make an impact?

• Handles more complex and/or high priority Salesforce projects
• Provides technical assistance and troubleshooting expertise to solve difficult issues and requirements
• Handles/assists with complex integration, 3rd party applications, and new functionality
• Provides suggestions/ideas, best practices, and alternative solutions to fellow admins
• Facilitates discussions related to improvements on Salesforce admin processes and procedures
• Performs sandbox refresh as needed

Have you got what it takes?

• Bachelor's Degree from 4-year accredited College/University, or equivalent experience.
• 5+ years’ experience, a business analyst and/or service and support role.
• 5+ years of experience with operational support using Salesforce.com.
• 5+ years of experience in Salesforce.com CRM Application Administration.
• Salesforce certification is a plus!

You will have an advantage if you also have:

• Demonstrated proficiency in user security, profile and role management, custom objects, workflow and validation rules, email templates, formulas, dashboards & reporting.
• Must be experienced in Microsoft Office applications, including MS Word, Excel and PowerPoint.
• Must be detail‑oriented and have strong problem‑solving and analytical skills.
• Excellent verbal and written communication skills are essential.
• Able to meet deadlines, communicate delays, clarify ambiguous situations.
• Ability to work in a dynamic, fast‑paced environment and pick up new skill sets quickly.

What’s in it for you?

Join an ever‑growing, market‑disrupting, global company where the teams – comprised of the best of the best – work in a fast‑paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE‑FLEX!

At NICE, we work according to the NICE‑FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face‑to‑face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10728

Reporting into: Manager, Cloud Operations, CX

Role Type:

Individual Contributor

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.