Senior Client Services Manager | Bohol 1 | Pooling

Ibex; Tagbilaran; On-site; PHP 80,000 - 120,000; Full time

Job summary

Ibex is seeking a Senior Manager for Client Services in Tagbilaran, Bohol, to lead operational support and strategic delivery for our healthcare accounts. This role is crucial for driving performance excellence and fostering strong client relationships.

The ideal candidate will have at least 5 years of experience in client services management, strong operations background, and excellent communication skills. The position requires on-site work and a proactive approach to client engagement.

Qualifications

• 5+ years of experience with Client Services Management.
• Excellent track record in program management across multiple teams.
• Strong operations background with excellent organization skills.

Responsibilities

• Meet client and company objectives.
• Serve as point of contact for all client concerns.
• Proactively partner with clients for cost-effective solutions.

Skills

Client Services Management

Program Management

Operations Background

Interpersonal Skills

Project Management Software

Customer Service

Presentation Skills

Education

Bachelor’s Degree

Tools

Smartsheet

ClickUp

Job description

Overview

The Senior Manager for Client Services will lead and manage the operational support and strategic delivery of our PH-based Healthcare accounts. This role will be instrumental in driving performance excellence, fostering strong client relationships, and delivering revenue growth. The Senior Manager will partner closely with clients and internal teams to ensure service delivery meets and exceeds expectations while identifying opportunities for innovation, efficiency, and account expansion.

Responsibilities

• Meet client and company objectives
• Serve as point of contact for all client concerns
• Ensure that financial targets are achieved
• Proactively partner with clients to deliver cost-effective, value-added, quality solutions
• Strong contributor to the senior management team in developing operating strategy, overall profitability and ensuring process improvements for the business unit
• Ensure that client needs are met in a way that improves customer satisfaction and increases profitability
• Manage the accurate compilation and distribution of information and reports to identified stakeholders
• Identify and implement continuous improvement initiatives
• Provide and implement real-time solutions to the business that result in increased productivity/efficiency
• Work with BU heads to achieve the overall objective of the Business
• Perform other related duties and assignments as required and as assigned by the VP of Client Services

Qualifications

• Bachelor’s Degree
• At least 5 years of experience with Client Services Management
• Excellent track record in program management involving multiple teams, multiple products, and multiple services areas
• Strong operations background
• Ability to intake multiple requests and prioritize
• Experience with tracking projects/tasks using project management software such as Smartsheet, ClickUp, etc.
• Extensive experience in Customer Service and understanding of BPO operations
• Excellent organization skills and ability to manage multiple and changing priorities
• Excellent interpersonal and customer interaction skills to include communications, presentation and conflict resolution skills
• Experience building PowerPoint presentations and presenting to executive level meetings
• Knowledgeable of changing technology
• Exemplary communication skills and strong business acumen to understand the business strategies

Desired

• Amenable to work on-site
• Willing to work in Tagbilaran, Bohol
• Can start ASAP