Senior Client Operations Officer, Fund Distribution Services M/F

CACEIS; Hinoba-an; On-site; PHP 600,000 - 800,000; Full time

Job summary

CACEIS is seeking a Senior Client Operations Officer in Hinoba-an, Negros Occidental, to manage Transfer Agency transactions and client service operations. This role demands accuracy and collaboration across departments to ensure performance meets defined service levels.

The ideal candidate will have at least 2 years of experience in the financial services industry and a relevant Bachelor’s degree. Join us for a permanent contract with opportunities for growth.

Qualifications

• 2+ years of experience in Transfer Agency or financial services industry.
• Relevant fund industry knowledge.
• Experience in an operations environment.

Responsibilities

• Prepare and process Transfer Agency transactions.
• Collaborate with other teams in the Fund Distribution department.
• Ensure accuracy and punctuality of data sent to Fund Managers.

Skills

Transfer Agency transactions

Client service

Operational excellence

Accuracy

Education

Bachelor's degree or equivalent

Job description

Senior Client Operations Officer, Fund Distribution Services M/F

Job Summary

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. The dedicated team in Malaysia is committed to delivering reliable, high‑quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Senior Client Operations Officer is responsible for preparing and processing Transfer Agency transactions as per defined procedures, meeting client service level agreements and team KPIs, ensuring accuracy and punctuality of data sent to Fund Managers, collaborating with other teams in the Fund Distribution department, assisting the Assistant Manager to lead the team, and acting as the point of contact in their absence to ensure complete shift coverage.

Responsibilities

Processing Transactions

• Input, validate and correct all types of transactions such as subscriptions, redemptions, transfers and switches.
• Report transaction order and entry issues to relevant parties where necessary.
• Ensure all trades received prior to cutoff are processed accurately before deadlines.
• Review and monitor the client queue to maintain a high level of service.
• Check signatures against appropriate documents, working with Compliance and Register Management.
• Adhere to the NIGO process during dispatching.

Generic Processes

• Generate distributions, process payment and ensure timely reporting to client.
• Process and check function‑dependent file uploads and extracts to meet deadlines; address errors and exceptions for dependent file uploads.
• Provide clear and concise internal communication when necessary, such as confirmation of uploads or notification of delays.
• Assist the Supervisor in creating or updating any risk documents.
• Complete any assigned tasks or projects promptly.

Queries

• Provide high‑quality and professional client service to uphold CACEIS Investor Services values.
• Provide clear and concise internal communication to relevant teams when necessary.

Account Management

• Manage the transfer of funds and liquidity of Fund Distribution operating bank accounts.
• Accurately process daily automated cash processes, manual payments and manual payment files.
• Identify and clear all transaction reconciliation items on bank accounts, handling issues, returned and outstanding payments.

Reporting

• Generate and dispatch regular (SLA) and specific reports upon request of internal or external parties.
• Respond to ad‑hoc report requests from Fund Accounting, Unit Pricing and other departments.

Policy and Procedure Review

• Ensure all deadlines are met with defined benchmarks.
• Review all documents carefully, capturing instructions and information accurately.
• Monitor the client workflow queue to ensure all items are acted on within SLA.

Qualifications

• Bachelor’s degree or equivalent.
• At least 2 years of Transfer Agency or financial services industry experience in an operations environment.
• Relevant fund industry knowledge.

Experience

3-5 years of relevant experience.

Location

IOI City, Putrajaya, Malaysia (Europe – Asia, Malaysia region not applicable).

Contract

Permanent Contract

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