Call Center Quality Analyst - Senior Associate (MOA Pasay) - Onsite

TASQ Staffing Solutions; Pasay; On-site; PHP 240,000 - 360,000; Full time

Job summary

TASQ Staffing Solutions in Pasay is hiring a Call Center Quality Analyst - Senior Associate for 100% onsite MOA Pasay operations. The role focuses on audits, documentation, and compliance across client areas, requiring strong communication and analytical skills.

You will coordinate audits, ensure documentation controls, and support a culture of quality compliance within the delivery teams, collaborating with operations and clients to uphold service standards.

Qualifications

• 2nd Year College / 72 Units; Bachelor's Degree (Any Course).
• 1 year as a quality analyst in BPO.

Responsibilities

• Coordinate internal, external & client audits and prepare them.
• Manage documentation and control requirements.
• Support operations in driving compliance culture across assigned client areas.

Skills

MS Office

Internet usage

Analytical skills

Communication skills

Integrity

Confidence

Team leadership

Assertiveness

Networking

Education

Second Year College

Bachelor's degree

Job description

Call Center Quality Analyst - Senior Associate (MOA Pasay) - Onsite

Job Openings Call Center Quality Analyst - Senior Associate (MOA Pasay) - Onsite

About the job Call Center Quality Analyst - Senior Associate (MOA Pasay) - Onsite

About the job: Quality Compliance Analyst - Senior Associate (MOA Pasay) | Onsite

Work Setup: 100% onsite (MOA Pasay)

Requirements:

• 2nd Year College / 72 Units | Bachelor's Degree (Any Course)
  
• 1 year as a quality analyst in BPO

Essential Functions:

• Responsible for coordinating the Internal, External & client-driven audits and preparation thereof
• Manage documentation and control requirements.
• Supporting operations in driving compliance culture across assigned client areas.

Skills:

• Fairly good knowledge of MS Office Tools
• Basic Internet/email usage
• Good logical reasoning and reasonable analytical skills.
• Excellent communication skills (both verbal and written).
• Display high integrity and ethical values.
• Should display confidence and convincing skills.
• Should be a team player and demonstrate team leadership skills.
• Should be an assertive and result-oriented professional.
• Strong networking capability and interpersonal skills