Senior Business Analyst - ServiceNow & Process Excellence

Datamatics; Metro Manila; On-site; PHP 800,000 - 1,400,000; Full time

Job summary

Datamatics in Metro Manila is seeking a senior business analyst with extensive BA experience to drive requirements, process modeling, and QA for IT solutions. You will guide both business and technical teams, contribute to governance activities, and lead workshops with cross-functional audiences.

The role emphasizes deep knowledge of ServiceNow products and translating complex needs into actionable designs for software and hardware solutions. Strong communication and collaboration are essential.

Qualifications

• Bachelor's degree in computer science, business management, accounting, or related field.
• At least 8 years of solid experience in business analysis.
• 5 years of experience in designing and documenting business processes.
• 5 years of experience in quality assurance and testing IT applications.
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Proven experience in business analysis on ServiceNow products.
• Experience in being involved in governance boards and running workshops with similar audience.

Skills

Business analysis

Requirements elicitation

Process modeling

QA/testing

Modeling techniques

Verification methods

Methodology development

Workshops facilitation

Stakeholder mgmt

Governance involvement

ServiceNow knowledge

Education

Bachelor's degree in computer science, business management, accounting, or related

Tools

ServiceNow

Job description

Datamatics in Metro Manila is seeking a senior business analyst with extensive BA experience to drive requirements, process modeling, and QA for IT solutions. You will guide both business and technical teams, contribute to governance activities, and lead workshops with cross-functional audiences.

The role emphasizes deep knowledge of ServiceNow products and translating complex needs into actionable designs for software and hardware solutions. Strong communication and collaboration are essential.