Senior Business Analyst - Product Support & Operations

Genesys; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work model

Flexible culture

Job summary

Genesys in the Philippines seeks a Senior Business Analyst for the Product Support Operations team. You will drive process improvements, partner with cross-functional teams, and help reduce operational friction while supporting regulatory compliance and performance targets.

You will lead initiatives to elevate quality and customer satisfaction, document changes, and promote best practices across the organization.

Qualifications

• 3-5+ years of experience in business process improvement, operations, or related role.
• Knowledge of process improvement methodologies.
• Strong analytical and critical-thinking skills with data interpretation abilities.
• Excellent communication and change management abilities to influence adoption.
• Solid project management experience to drive initiatives to completion.
• Proficiency in process documentation and workflow tools (Visio, Lucidchart).

Responsibilities

• Identify, plan, and implement process improvements that reduce costs, minimize errors, and eliminate rework.
• Introduce new methods, tools, and workflows to enhance product/service quality and customer satisfaction.
• Communicate process changes effectively through clear, multi-channel communications.
• Promote, document and share best practices to ensure sustainable adoption across the organization.

Skills

Process improvement

Analytical thinking

Communication

Project management

Data analysis

Tools

Visio

Lucidchart

Job description

Genesys in the Philippines seeks a Senior Business Analyst for the Product Support Operations team. You will drive process improvements, partner with cross-functional teams, and help reduce operational friction while supporting regulatory compliance and performance targets.

You will lead initiatives to elevate quality and customer satisfaction, document changes, and promote best practices across the organization.