Senior Product Support Operations Analyst

Genesys; Metro Manila; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Volunteer time

August Free Fridays

Well-being resources

Job summary

Genesys is seeking a Senior Business Analyst – Product Support Operations in the Philippines to drive efficiency by refining business processes, reducing errors, and ensuring continuity. You will collaborate with cross-functional teams to implement improvements that align with strategic goals and performance metrics.

The role focuses on leading process and tool enhancements, elevating quality and customer satisfaction, and ensuring changes are effectively communicated and adopted across the

Qualifications

• 3-5+ years of experience in business process improvement, operations, or a related role.
• Knowledge of process improvement methodologies.
• Strong analytical and critical-thinking skills with the ability to interpret data and recommend improvements.

Responsibilities

• Identify, plan, and implement process improvements that reduce costs and errors.
• Introduce new methods and workflows to enhance quality and customer satisfaction.
• Communicate process changes clearly through multi-channel communications.
• Promote and share best practices to ensure sustainability and adoption across the organization.

Skills

Process optimization

Data analysis

Change management

Project management

Documentation

Tools

Visio

Lucidchart

Job description

Genesys is seeking a Senior Business Analyst – Product Support Operations in the Philippines to drive efficiency by refining business processes, reducing errors, and ensuring continuity. You will collaborate with cross-functional teams to implement improvements that align with strategic goals and performance metrics.

The role focuses on leading process and tool enhancements, elevating quality and customer satisfaction, and ensuring changes are effectively communicated and adopted across the