Senior Associate, Global Learning Deployment

EY GLOBAL DELIVERY SERVICES (GDS) PHILIPPINES; Taguig; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

EY Global Delivery Services (GDS) Philippines is seeking a Learning Deployment Specialist – Senior Associate to join the EY Badge tickets team. You will collaborate with learners, employees, and Quality Reviewers to ensure efficient review and timely resolution of tickets using Service-Now and related L&D tools.

The role requires 5+ years in Talent/Learning/HR within a professional services or corporate setting, and the ability to work night shifts across multiple time zones.

Qualifications

• Master’s or Bachelor’s degree in business or HR related discipline.
• 5+ years’ work experience in Talent, Learning, Operations or HR.
• Experience in international and diverse environment; virtual work experience.

Responsibilities

• Work closely with Quality Reviewers of all ranks across the business, to process EY Badge tickets.
• Quality Reviewer management – monitor workflow and track tickets against agreed turnaround times.
• Client management - effectively manage client relationships by understanding their needs, providing tailored solutions, and ensuring a high level of satisfaction through regular communication and support.
• Learner management – monitor requests made to learner/employees by Quality Reviewers and update Service-Now accordingly
• Liase with Quality Reviewers and learners/employees to keep them updated on ticket progress and outcome
• Respond to queries from Quality Reviewers, learners/employees and the global deployment team
• Complete transactional reviews of experience documentation
• Process tickets in Service-Now
• Escalate any specific ticket issues to the Supervisor or Global Deployment team
• Support the induction of new team members.
• Seek to continuously improve internal practices to best in class standards.

Skills

Communication skills

Stakeholder management

Team collaboration

Task management

Multitasking

Education

Master’s / Bachelor’s degree in business or HR related discipline

Tools

ServiceNow

SuccessFactors

Microsoft Office 365

Job description

EY Global Delivery Services (GDS) Philippines is seeking a Learning Deployment Specialist – Senior Associate to join the EY Badge tickets team. You will collaborate with learners, employees, and Quality Reviewers to ensure efficient review and timely resolution of tickets using Service-Now and related L&D tools.

The role requires 5+ years in Talent/Learning/HR within a professional services or corporate setting, and the ability to work night shifts across multiple time zones.